Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tatiana Wilches

London,Ontario

Summary

Resourceful hospitality professional known for high productivity and efficiency in task completion. Specializes in bartending, customer service, and inventory management. Excels at communication, teamwork, and adaptability to ensure exceptional guest experiences.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Event Server

Vice Supper Club
London, Ontario
06.2023 - 07.2024
  • Provided food, beverage and table service to guests during events.
  • Accurately recorded orders taken into POS system before submitting them for processing.
  • Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.

Graphic Design Intern

Fanshawe College
London, Ontario
09.2023 - 12.2023
  • Designed graphics for websites, brochures, posters and other marketing materials using Adobe Creative Suite applications such as InDesign, Photoshop and Illustrator.
  • Assisted with the maintenance and update of the company's website and social media pages.
  • Contributed to the creation of email marketing campaigns and newsletters.

Bartender

StereoCaliente Entertainment
London, Ontario
08.2022 - 10.2023
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Performed opening and closing duties including restocking supplies.

Server

Andrés Carne de Res
Bogotá D.C, Colombia
03.2021 - 09.2021
  • Provided exceptional service to high volume of daily customers.
  • Stayed informed about daily specials, new menu items, promotions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Sales Assistant

Hugo A. Wilches y CIA Ltda
Bogotá D.C, Colombia
01.2018 - 07.2019
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Informed customers about current promotions and discounts.
  • Answered incoming telephone calls to provide store, products and services information.

Call Center Representative

Teleperformance
Bogotá D.C , Colombia
11.2016 - 12.2017
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Offered resolutions to de-escalate calls and solve customer issues.

Education

Advanced Diploma - Graphic Design

Fanshawe College
London, ON
11-2024

Bachelor of Arts - Advertising

Jorge Tadeo Lozano University
Bogotá D.C , Colombia
08-2016

Skills

  • Beverage Preparation
  • Order Processing
  • Client Engagement
  • Safe serving knowledge
  • Outstanding customer service
  • Complex Problem-Solving

Certification

  • Smart Serve Certificate.

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Limited

Timeline

Graphic Design Intern

Fanshawe College
09.2023 - 12.2023

Event Server

Vice Supper Club
06.2023 - 07.2024

Bartender

StereoCaliente Entertainment
08.2022 - 10.2023

Server

Andrés Carne de Res
03.2021 - 09.2021

Sales Assistant

Hugo A. Wilches y CIA Ltda
01.2018 - 07.2019

Call Center Representative

Teleperformance
11.2016 - 12.2017

Advanced Diploma - Graphic Design

Fanshawe College

Bachelor of Arts - Advertising

Jorge Tadeo Lozano University

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Tatiana Wilches