Tatiana Cacao

GardaWorld - General Dynamics Land Systems- Canada

03/26/2024- Current

• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Responded quickly to emergency situations to assess and deflect issues.
• Assisted practicing emergency evacuation drills, ensuring staff readiness in case of incident.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Completed full building and exterior patrols to spot and investigate concerns.

• (Casual Guard) - Multiple Sites

11/2022- 03/26/2024

• (Full Time) - St. Thomas Elgin General Hospital

06/05/2024- 03/26/2024

• Compiled comprehensive reports on daily shift activities and observed incidents.
• Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
• Responded quickly to alarms or other emergencies while coordinating with local law enforcement when necessary for swift resolution of incidents.
• Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
• Maintained order during events with efficient crowd control techniques and clear communication with event staff.
• Enhanced security measures by conducting thorough patrols, monitoring CCTV systems, and maintaining a strong presence in designated areas.
• Performed Switchboard duties.

• Worked with cash, food stations, and training new hires
• Certified Health and Safety Member
• Trained employees, participated in leadership roles

Received practical experience within Criminal Law and Procedure, Investigation Techniques, Psychology and Sociology, Conflict Resolution, Community Policing, Diversity, Professionalism and strong Ethics.

• Specialist High Skills Major- Non Profit, 2016 to 2019
• Co-op Placements, 2018 to 2018

○ St. Joseph's Health Care - Security

○ London Bridge Daycare