Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yenni Liliana Garnica Munoz

Summary

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Diligent Security professional with 5 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Security Guard

Commissionaires
12.2022 - Current
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Reduced incidences of theft by implementing effective access control measures.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.

Security Guard

Paladin Security
04.2018 - Current
  • Developed and implemented customer service policies and procedures.
  • Provided customers with information on products and services.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Answered phone calls and responded to customer emails.
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Wrote detailed reports of all security breaches and investigations.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.

Education

Fast-Track Program – Protection Skills (Security) Training -

CIWA
Calgary, AB

High School Diploma -

Prepa en Línea - SEP
Álvaro Obregón, CDMX

Clerical Training Program -

Calgary Immigrant Educational Society
Calgary, AB

Skills

  • Certification of completion: 40 hours of Alberta Basic Security Training
  • Written and Verbal Communication
  • Knowledge of Security Operations and Procedure
  • Ability to use computer systems
  • Knowledge of Basic Security and Fire Inspection Procedures
  • Handing emergency situations effectively; medical emergencies , accidents and other threats
  • Surveillance Skills
  • Monitoring Premises
  • Incident Reporting
  • Manage Multiple Tasks
  • Reporting offenders to law enforcement and assist in investigations
  • Securing entrances and checking for break -ins
  • Fluent in Spanish and English
  • Dispatch
  • Legible Report Writing
  • Superb Surveillance Skills
  • CCTV Monitoring
  • First Aid Certified
  • Reliability
  • Patrolling
  • Security Camera Monitoring
  • Security Procedures Knowledge
  • Report Preparation
  • Punctuality
  • Reporting Skills
  • Emergency Awareness
  • Crime Prevention
  • Language Fluency
  • Emergency Management
  • Emergency Response
  • Work Ethic
  • Verbal and Written Communication
  • English Fluency
  • Physical Fitness
  • Security Protocols
  • Parking Enforcement
  • ID Verification
  • Event Security
  • Incident Reporting
  • De-escalation Techniques
  • Traffic Control
  • Threat Assessment
  • Lockdown Procedures
  • Customer Service
  • Detail Orientation
  • Body Language Analysis
  • Access Control
  • Workplace Safety
  • Decision Making
  • Radio Communication
  • Critical Thinking
  • Conflict Resolution
  • Building Evacuation
  • Pattern Recognition
  • Team Player
  • Active Listening
  • Team Leadership
  • Honest and Dependable
  • Reliable and Responsible
  • Team Training

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Certification

  • Alberta Security Guard License
  • Protect Security
  • First Aid & CPR Training
  • Treat Pattern Recognition Use of Force Basic, PPTC Management Systems,Inc.
  • Management of Aggressive Behavior (MOAB) -MOAB TRAINING INTERNATIONAL,Inc.\
  • Basic: Engaging with Homeless Populations-SCOPE SAFETY & SECURITY

Timeline

Security Guard

Commissionaires
12.2022 - Current

Security Guard

Paladin Security
04.2018 - Current

Fast-Track Program – Protection Skills (Security) Training -

CIWA

High School Diploma -

Prepa en Línea - SEP

Clerical Training Program -

Calgary Immigrant Educational Society

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Yenni Liliana Garnica Munoz