Tatiana Bogdan
Newmarket,ON
Summary
Multi-tasking Manager known for creating positive workplace culture and high-performing teams. I worked in this field many years, but all my professional background was in French and Romanian.
Overview
7
7
years of professional experience
Work History
Telemarketing Supervisor
Green Warriors
05.2019 - Current
- Supervised and coordinated а team of Frепсh speaking telemarketers who contact company new and
existing customers to solicit the company products and services. - Тrаiпed new employees.
- Monitored calls and provided feedback during existing employees' coaching sessions
- Implemented effective sales and customer service strategies
- Managed employee payroll and scheduling.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
Telemarketing Operator
IT Program Group
10.2016 - 04.2019
- Built relationships with customers using strong persuasion and active listening skills.
- Answered calls, took messages, and assisted the customers to find the compatibles spare parts for their vehicle model and to place online orders.
- Recorded and updated customer information in online systems.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
Education
Bachelor in French Philology - French Philology
Moldova State University
Chisinau, Republic Of Moldova06.2015
Skills
- Administrative Support
- Organizational Systems
- Sales Team Development
- Customer Satisfaction
- Maintaining Clean Work Areas
- Operational Planning
- Social Media Management
Timeline
Telemarketing Supervisor
Green Warriors
05.2019 - Current
Telemarketing Operator
IT Program Group
10.2016 - 04.2019
Bachelor in French Philology - French Philology
Moldova State University
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