Betty Bartlett
Sydney,Nova Scotia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise in the quality of the calls and including audits as well as empowering agents to follow clients expectations in their calls.
Overview
10
10
years of professional experience
Work History
Telemarketing Supervisor
The Sydney Call Centre
2014.08 - 2024.02
- Improved telemarketing team performance by implementing effective coaching and training strategies.
- Enhanced customer satisfaction levels through consistent quality assurance monitoring and feedback for agents.
- Streamlined communication between departments by establishing clear processes and protocols.
- Reduced employee turnover rates with strong leadership, motivational techniques, and ongoing support.
- Increased sales conversion rates by developing targeted call scripts and product knowledge resources for agents.
- Ensured compliance with industry regulations and company policies through diligent oversight of daily activities.
Education
No Degree - Train The Trainer
Cape Breton University
Sydney, NS09.2010
Mental Health Human Services
Nova Scotia Community College
Sydney, NS06.1995
Skills
- Script Development
- Training and coaching
- Employee Motivation
- Call Monitoring
Languages
English
Full Professional
Additional Information
Detail to quality assurance, Numerous computer program certificates, Professional presentation Experience
Timeline
Telemarketing Supervisor
The Sydney Call Centre
2014.08 - 2024.02
No Degree - Train The Trainer
Cape Breton University
Mental Health Human Services
Nova Scotia Community College
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