Tassia Sacco
Pickering,ON
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
TD Bank
01.2024 - Current
- Process daily financial transactions including deposits, withdrawals, and payments accurately and efficiently.
- Assist customers with account inquiries, card services, and banking solutions.
- Promote financial products and services to meet customer needs.
- Ensure compliance with banking policies and security procedures.
- Deliver excellent customer service while resolving issues promptly.
Sales Associate / Social Media Manager
Play It Again Val Consignment
11.2022 - 12.2023
- Priced consigned items based on condition and fashion trends.
- Communicated contract details to new and existing customers.
- Handled transactions, markdowns, and account updates.
- Maintained merchandising standards including window displays and mannequins.
- Developed and implemented social media marketing plans (Instagram, TikTok).
- Identified competitor trends and addressed customer questions/concerns.
Receptionist/Cashier/ Designer
Trillium Florist
02.2021 - 11.2022
- Welcomed and assisted visitors both in-person and by phone.
- Directed inquiries, maintained records, and managed customer accounts.
- Packaged flowers/plants for delivery and designed floral arrangements.
- Cared for shop plants and organized weekly flower stock.
Education
Certification in Fashion Styling and Image Consultancy -
International Career Institute
Skills
- Hardworking
- Independent
- Outgoing
- Leadership skills
- Creative
- Understanding
- Patient
- Empathetic
- Team-oriented
- Excellent customer service
- Financial transactions
- Attention to detail
- Conflict resolution
- Goal setting
- Banking compliance
- Customer inquiries
Timeline
Customer Experience Associate
TD Bank
01.2024 - Current
Sales Associate / Social Media Manager
Play It Again Val Consignment
11.2022 - 12.2023
Receptionist/Cashier/ Designer
Trillium Florist
02.2021 - 11.2022
Certification in Fashion Styling and Image Consultancy -
International Career Institute