TASNIM FAARAH
Kitchener,ON
Summary
Recent Health Sciences graduate with experience in supporting diverse populations at King Street Shelter. Skilled in clinical research, data management, and empathetic community engagement. Eager to apply interpersonal and technical skills to the Centre for Depression and Suicide Studies, aiming to advance mental health research and advocacy. Committed to continuous professional development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shelter Support Worker
The Working Centre
12.2022 - Current
- Managed high-pressure situations with sensitivity and professionalism, providing crisis intervention when necessary.
- Maintained accurate record-keeping procedures, allowing for streamlined reporting and grant application processes.
- Ensured compliance with all federal, provincial, and local regulations pertaining to homelessness assistance programs.
- Implemented new strategies in handling challenging behaviors among clientele, leading to a safer environment for both staff and residents.
- Proactively addressed potential conflicts within the shelter population through mediation techniques, improving overall client satisfaction rates.
- Utilized bilingual language skills to effectively communicate with diverse populations seeking shelter services.
- Enhanced resident recovery by providing timely and accurate first aid care during emergencies.
- Assisted in life-saving interventions by collaborating with emergency medical teams during critical situations and overdoses.
- Provided mental health support to individuals experiencing emotional distress after traumatic events, facilitating their recovery process.
- Helped save lives with Naloxone training and by performing CPR and administering AEDs when necessary during cardiac arrest incidents.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure resident safety.
Work From Home Customer Service Agent
Rogers call center
10.2021 - 08.2022
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Delivered personalized support by tailoring interactions based on individual customer preferences and needs.
- Adapted seamlessly to new systems and processes as needed, maintaining consistent productivity levels throughout transitions.
Call Center Representative
Ally Bank
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Education
University of Waterloo
Waterloo, Ontario06.2023
High School Diploma -
Cameron Heights Collegiate Institute
Kitchener, ON06.2018
Skills
- Persistent and dedicated
- Great at problem solving and improvisation
- Teamwork and leadership skills
- Good at communicating/interacting with people
- Responsible and punctual
- Great organizational skills
- Standards of Care
- Interpretation and Translation Services
- Responding to Difficult Situations
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Data Entry
- Report Preparation
- Mental Health Support
- Professionalism and Ethics
- Cross-cultural sensitivity
- Care Monitoring
- Boundaries Maintenance
- Safety Monitoring
- Program Planning
- Needs Assessment
- Interpersonal Communication
- Teamwork and Collaboration
- Adaptability and Flexibility
- Documentation proficiency
- Clinical Research Knowledge
- Clinical data review
Certification
- Adult and Pediatric First Aid/CPR/AED (06/2020 - Present)
- Adult and Pediatric First Aid/CPR/AED with Anaphylaxis and Epinephrine Auto-Injector FINRA
Languages
Somali (Native)
Native or Bilingual
Arabic (Conversational)
Limited Working
English
Native or Bilingual
Contact - Summary
Hard-working student with knowledge of maintenance processes and procedures, time management and planning. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised for creative thinking by my peers, I can be relied upon to help your company achieve its goals.
Awards
Regional for club decca (business club)
Volunteer Experience
- Hospital Volunteer, Grand River Hospital, Kitchener, Ontario, 11/01/17, 08/01/18, Took temperatures, blood pressure and weight to prepare patients for examinations., Transported clients to and from medical, mental health and other appointments., Followed doctor's treatment plans to schedule follow-up appointments., Communicated well with patients to identify and attend to needs., Referred patients to appropriate health care services or resources.
- Library Volunteer, Kitchener Public library, Kitchener, Ontario, 11/01/15, 12/01/15, Participated in library events and programs, such as story time with children., Take action to deal with disruptive or problem patrons., Registered new patrons and issued borrower identification cards permitting patrons to borrow books and other materials., Provided assistance to librarians in maintenance of collections of books, periodicals, magazines, newspapers and audio-visual and other materials., Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures.
- MS Walk Volunteer, Multiple Sclerosis Society of Canada, Kitchener, Ontario, 05/01/15, 08/01/15, Organized banners, flyers and posters., Help people with MS live their best lives., Work with individuals with physical and developmental disabilities., Cheered on individuals of the walk.
- Youth Leader Volunteer, Waterloo masjid, Waterloo, Ontario, 12/01/14, 06/01/15, Schedule special events such as camps, conferences, meetings, seminars, or retreats., Attend workshops, seminars, or conferences to obtain program ideas, information, or resources., Analyze revenue and program cost data to determine budget priorities., Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details.
Extracurricular Activities
Member and Executive of student Somali association Key club member Member of rugby Food and nutritions Health education
Timeline
Shelter Support Worker
The Working Centre
12.2022 - Current
Work From Home Customer Service Agent
Rogers call center
10.2021 - 08.2022
Call Center Representative
Ally Bank
University of Waterloo
High School Diploma -
Cameron Heights Collegiate Institute
- Adult and Pediatric First Aid/CPR/AED (06/2020 - Present)
- Adult and Pediatric First Aid/CPR/AED with Anaphylaxis and Epinephrine Auto-Injector FINRA
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