Tasnia Ibnat Tabia
Burnaby,BC
Summary
Result-oriented and talented student with professional and entrepreneurial experience. Proven leadership, adapting fast, and extremely motivated to work with work ethics and do tasks on time. Magnificent communicator with many years of Customer Service Representative experience.
Overview
9
9
years of professional experience
Work History
Sales Associate
La Vie En Rose
Vancouver, BC
04.2024 - Current
- Greeted customers in every zone of the store
- Ensured store was maintained according to the store standards
- Ensured merchandise were displayed neatly at all times
- Handled difficult customers with patience resulting in a smooth transaction and conversation
- Displayed high knowledge about every product
- Smoothly carried out transactions at cash registers
- Met customers requirements on the floor and fitting room
- Picked up shifts whenever necessary.
Sales Associate And Cashier
Urban Outfitters
Burnaby, British Columbia
03.2023 - 06.2024
- Greeted customers to the store
- Carried out all transactions on cash register, including cash, gift cards, card payments, and refunds or exchanges
- Ensured the shop floor was maintained to a high standard and all merchandise was displayed neatly at all times, including busy periods
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with manager's approval
- Successfully met requirements of customers at fitting rooms
- Extended shifts whenever it was necessary.
Keyholder
Swarovski
Vancouver, BC
09.2022 - 02.2023
- Assisted customer service
- Displayed product knowledge and helped reach store goals
- Provided leadership on/off the floor
- Helped make store sales plan
- Opened/closed stores responsibly and managed the alarm system
- Performed cash drops, carried out transactions at tills
- Maintained high standards and neat visuals
- Helped plan employee schedules and interviewed potential employees to hire
- Extended/picked up shifts whenever necessary
- Met customer requirements successfully at all given situation.
Sales Associate And Cashier
Urban Outfitters
Vancouver, BC
05.2022 - 09.2022
- Greeted customers to the store
- Carried out all transactions on cash register, including cash, gift cards, card payments, and refunds or exchanges
- Ensured the shop floor was maintained to a high standard and all merchandise was displayed neatly at all times, including busy periods
- Successfully handled customer complaints by resolving issues and offering discounts when appropriate, with manager's approval
- Successfully met requirements of customers at fitting rooms
- Extended shifts whenever it was necessary.
Sales Associate And Cashier
Ardene
Burnaby, BC
10.2021 - 04.2022
- Prepared money, credit and check exchanges
- Rapidly scanned barcodes and inputed PLU codes for products without barcodes
- Solved customer questions
- Worked in the floor organizing and stocking
- Worked during holiday season and on-call.
Assistant Sales Director
RR Fashion Intl
Dhaka, Bangladesh
08.2019 - 03.2021
- Trained sales managers and identified key markets
- Collaborated with teams to stay on top of emerging trends
- Developing sales report for the company
- Excellent management skills and ensured that all clients are taken care of
- Demonstrated high integrity while interacting with clients.
Call Centre Agent
Grameenphone Customer Service
Dhaka, Bangladesh
03.2017 - 01.2018
- Effectively diffused unpredictable client circumstances with ease and care that brought about the maintenance of center clients
- Added to the turn of events and upkeep of principles and techniques in regards to client assistance
- Resolved over 250 inquiries weekly which increased sales by 22%
- Met all performance criteria (accuracy and speed).
Sales Intern
RR Fashion Intl
Dhaka, Bangladesh
01.2016 - 01.2017
- Collaborated as a team member in marketing development
- Co-led a team where item cost acclimations to expand income by 13% and decline cost by 6%
- Helped research marketing trends in social media such as Twitter and Facebook
- Worked with a team on two major projects in order to prepare and more efficiently manage sales of products.
Education
Advanced Diploma - Early Childhood Education - Infant And Toddler
Vancouver Career College
Burnaby, BC12-2025
Bachelor of Arts - Business Communication and Technology
Fraser International College
Burnaby, BC04-2024
High School Diploma -
The Aga Khan School
Dhaka, Bangladesh12-2018
Skills
- Trilingual in Bengali, English and Hindi
- Ms Office (MS Word, MS Powerpoint, MS Excel & MS Outlook)
- Skilled in Graphic Designing
- Sales Development
- Customer Needs Assessment
- Teamwork and Collaboration
- Self-Checkout Assistance
- Client Service
- Flexible Schedule
- Money Handling
- Product Recommendations
- Problem-solving skills
References
Sultan Rezanoor
Managing director
+8801915799402
Other reference available on request.
Timeline
Sales Associate
La Vie En Rose
04.2024 - Current
Sales Associate And Cashier
Urban Outfitters
03.2023 - 06.2024
Keyholder
Swarovski
09.2022 - 02.2023
Sales Associate And Cashier
Urban Outfitters
05.2022 - 09.2022
Sales Associate And Cashier
Ardene
10.2021 - 04.2022
Assistant Sales Director
RR Fashion Intl
08.2019 - 03.2021
Call Centre Agent
Grameenphone Customer Service
03.2017 - 01.2018
Sales Intern
RR Fashion Intl
01.2016 - 01.2017
Advanced Diploma - Early Childhood Education - Infant And Toddler
Vancouver Career College
Bachelor of Arts - Business Communication and Technology
Fraser International College
High School Diploma -
The Aga Khan School
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