Tasneem Hamid
Toronto
Summary
Dedicated customer service professional with over 5 years of experience in Dubai handling high-volume client interactions, multi-channel support, and problem resolution. Recently completed Hospitality Training (HTA 75, Toronto) with a focus on front-of-house operations and professional service standards. Skilled in communication, organization, and creating inclusive, welcoming environments. Eager to contribute to YWCA Toronto by ensuring smooth front desk operations and professional administrative support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dubizzle & Bayut
03.2022 - 08.2024
- Managed 80–100 inbound calls daily, addressing vehicle inquiries and scheduling appointments.
- Delivered multi-channel support (email, live chat, WhatsApp), ensuring quick and professional responses.
- Collaborated with team members to resolve client issues and provide seamless customer experiences.
- Coordinated buyer-seller appointments to support smooth transactions.
Customer Service Representative
Roads and Transport Authority (RTA)
02.2019 - 03.2022
- Responded to over 100 inbound calls daily regarding metro, taxi, bus, maritime, and road services.
- Achieved high customer satisfaction through strong communication and efficiency.
- Received four official appreciation letters from the Director of Customer Happiness for outstanding complaint resolution.
- Assisted customers and corporate clients with licensing, registration, and trade license renewals.
Education
Certificate - Front of House Training
Hospitality Training Action Centre 75 (HTA 75)
Toronto, ON09.2025
Bachelor of Arts - Interior Design
Sudan University of Science & Technology
04.2014
Skills
- Customer Service Excellence
- Microsoft Word & Excel
- Email & Phone Communication
- Conflict Resolution
- Organization & Time Management
- Multitasking & Confidentiality
- Culturally Sensitive Service
Certification
- - Smart Serve, Smart Serve Ontario – Toronto, ON (09/2025)
- - Food Handlers, Hospitality Training Action Centre 75 (HTA 75) – Toronto, ON (09/2025)
Languages
English
Full Professional
French
Elementary
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Dubizzle & Bayut
03.2022 - 08.2024
Customer Service Representative
Roads and Transport Authority (RTA)
02.2019 - 03.2022
Certificate - Front of House Training
Hospitality Training Action Centre 75 (HTA 75)
Bachelor of Arts - Interior Design
Sudan University of Science & Technology