Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tasneem Hamid

Toronto

Summary

Dedicated customer service professional with over 5 years of experience in Dubai handling high-volume client interactions, multi-channel support, and problem resolution. Recently completed Hospitality Training (HTA 75, Toronto) with a focus on front-of-house operations and professional service standards. Skilled in communication, organization, and creating inclusive, welcoming environments. Eager to contribute to YWCA Toronto by ensuring smooth front desk operations and professional administrative support.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Dubizzle & Bayut
03.2022 - 08.2024
  • Managed 80–100 inbound calls daily, addressing vehicle inquiries and scheduling appointments.
  • Delivered multi-channel support (email, live chat, WhatsApp), ensuring quick and professional responses.
  • Collaborated with team members to resolve client issues and provide seamless customer experiences.
  • Coordinated buyer-seller appointments to support smooth transactions.

Customer Service Representative

Roads and Transport Authority (RTA)
02.2019 - 03.2022
  • Responded to over 100 inbound calls daily regarding metro, taxi, bus, maritime, and road services.
  • Achieved high customer satisfaction through strong communication and efficiency.
  • Received four official appreciation letters from the Director of Customer Happiness for outstanding complaint resolution.
  • Assisted customers and corporate clients with licensing, registration, and trade license renewals.

Education

Certificate - Front of House Training

Hospitality Training Action Centre 75 (HTA 75)
Toronto, ON
09.2025

Bachelor of Arts - Interior Design

Sudan University of Science & Technology
04.2014

Skills

  • Customer Service Excellence
  • Microsoft Word & Excel
  • Email & Phone Communication
  • Conflict Resolution
  • Organization & Time Management
  • Multitasking & Confidentiality
  • Culturally Sensitive Service

Certification

  • - Smart Serve, Smart Serve Ontario – Toronto, ON (09/2025)
  • - Food Handlers, Hospitality Training Action Centre 75 (HTA 75) – Toronto, ON (09/2025)

Languages

English
Full Professional
French
Elementary
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Dubizzle & Bayut
03.2022 - 08.2024

Customer Service Representative

Roads and Transport Authority (RTA)
02.2019 - 03.2022

Certificate - Front of House Training

Hospitality Training Action Centre 75 (HTA 75)

Bachelor of Arts - Interior Design

Sudan University of Science & Technology
Tasneem Hamid