Tashi Gombu

• Multi-tasking and working in a fast-paced environment
• Quickly and efficiently preparing drinks without sacrificing quality
• Offering friendly and enthusiastic customer service
• Opening and closing of the cafe with the appropriate attention given to cleanliness
• Taking customers orders and managing cash transactions
• Training new employees on drink preparation, product knowledge and customer service protocols

General

• Reliably and enthusiastically leading three shifts weekly
• Leading training sessions for volunteers in drink preparation, customer service, and community responsibilities, as well as the cafe’s code of ethics
• Problem-solving and contributing to the smooth functioning of the cafe as part of the executive team
• Successfully recruiting volunteers through cafe promotion across four years
• Fostering a strong sense of community, collaboration, and self-confidence among new and returning volunteers

Web and Graphics (January 2024-April 2024)

• Developing in-store posters and infographics to promote specialty drinks, fundraising initiatives, and community announcements
• Working with the co-managers to coordinate and develop the yearly volunteer sweaters
• Developing promotional and documentary content for the cafe’s future use

Inventory and Space Management (September 2023-January 2024)

• Maintained a comprehensive account of the cafe’s inventory, updated on a weekly basis
• Worked collaboratively with the executive team to keep track of invoices and delivery and ensure smooth operations

Social Media (September 2022-April 2023)

• Co-directed the Caffiends Instagram, connecting volunteers, executives, customers, and the broader Victoria College community
• Developed creative and engaging infographics to promote fundraising and educational initiatives
• Managed social media correspondence with customers, followers, and prospective volunteers

• Oversaw and assisted 35 first-year students in a successful transition into university
• Fostered a rich international and interdisciplinary community rooted in mutual trust and respect, communication, and shared experience
• Led students through residence orientation and encouraged relationship-building through Icebreakers
• Established and upheld residence rules and regulations
• Organized frequent events, including museum field trips, themed karaoke nights, movie nights, and holiday celebrations
• Met with students one-on-one to provide personalized support with academic stress, mental health concerns, community engagement, and overall wellbeing
• Managed administrative duties, including budgeting, weekly activity logs, incident reports, maintenance requests, and student emails
• Trained in First Aid, CPR, SAFETalk, Equity Diversity and Inclusion and crisis management
• Experience in residence hall-specific conflict management: Roommate conflicts, noise complaints, substance abuse, mental health disclosures and wellness concerns, and student advocacy

• Helped manage a team of 15 counsellors
• Trained new team members on camp rules, staff expectations, and workplace safety measures
• Oversaw the daily functioning of camp life
• Helped plan canoe trips
• Organized tent pairings and mediated camper conflict in camp and on canoe trips
• Led morning briefings and nightly campfire activities for campers
• Assisted with nightly counsellor meetings
• Experienced in crisis management: homesickness, mental health disclosures, bullying, isolation, wildlife, physical injuries, and more

• Led canoeing and hiking trips
• Prepared and cooked meals for campers on canoe trips
• Trained in Wilderness First Aid and emergency rescue procedures
• Helped campers ages 8-16 adjust to time away from home
• Taught swimming, canoeing, sailing, and kayaking lessons
• Organized and co-directed the end-of-summer play
• Responsible for the safety and enrichment of campers in all manner of weather