TASHAWNDA CARTER-GIBSON
Niagara Falls,ON
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
13
13
years of professional experience
Work History
Owner/Aesthetician
THAT CHICK ESTHETICS
04.2021 - 02.2024
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Store Manager
Groupe Dynamite
04.2018 - 05.2021
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Guess By Marciano
01.2012 - 03.2018
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Bartender/Bar Manager
Queen Street Warehouse
09.2013 - 03.2016
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate / Assistant Manager
Aldo Group
11.2010 - 11.2013
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Certificate - Fitness
International Sports Science Association
08.2024
Graduate Certificate - Business
George Brown College
Toronto, ON09.2019
Certificate - Hair And Aesthetics
Marca College
02.2013
St.Catharines Collegiate
09.2009
Skills
- Business Management
- Administrative Oversight
- Business Administration
- Business Development
- Operations Management
- Policy Implementation
- Performance Management
- Rapport and relationship building
- Strategic Planning
- Sales Tracking
Languages
English
Timeline
Owner/Aesthetician
THAT CHICK ESTHETICS
04.2021 - 02.2024
Store Manager
Groupe Dynamite
04.2018 - 05.2021
Bartender/Bar Manager
Queen Street Warehouse
09.2013 - 03.2016
Store Manager
Guess By Marciano
01.2012 - 03.2018
Sales Associate / Assistant Manager
Aldo Group
11.2010 - 11.2013
Certificate - Fitness
International Sports Science Association
Graduate Certificate - Business
George Brown College
Certificate - Hair And Aesthetics
Marca College
St.Catharines Collegiate
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