Tashanna Williams
Customer Service
Laval,Québec
Summary
Dynamic Airport Passenger Service Agent with Air Transat, skilled in exceptional communication and strong multitasking. Successfully enhanced passenger experiences by providing compassionate care and optimizing gate operations. Proven adaptability under pressure, fostering teamwork and maintaining airport security awareness to ensure smooth travel for all passengers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Airport Passenger Service Agent
Air Transat
09.2023 - 07.2024
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Collaborated closely with team members to achieve excellence in overall airport operations.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
Catsa Security at Airport
CATSA
01.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Canada Border Service Agency
Agency
09.2021 - 03.2022
- Spearheaded initiatives to optimize workplace safety, implementing proper handling techniques for hazardous materials used in the bonding process.
- Optimized bonding processes to ensure strong, reliable connections between materials.
- Promoted a positive work atmosphere by actively participating in team-building exercises or events designed to foster camaraderie among coworkers.
- Maintained accurate records of all bonded components, ensuring traceability and compliance with quality standards.
Tim Horton's
Agency
01.2017 - 06.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
High School Cafetira
Compass Group
09.2016 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Elderly Caregiver
Private Residence
01.2012 - 05.2016
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Education
High School Diploma -
LaurenHill Academy
Montreal, QC06-1997
Skills
- Strong multitasking
- Adaptability under pressure
- Exceptional communication
- Airport security awareness
Certification
I have gained many Certificates while working at Air Transat. Different trainings related to the job, allowed me to increase my skills.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave401k match4-day work weekLanguages
English
Advanced (C1)
French
Intermediate (B1)
Interests
I truly love and appreciate new knowledge and learning
Timeline
Airport Passenger Service Agent
Air Transat
09.2023 - 07.2024
Catsa Security at Airport
CATSA
01.2022 - 08.2023
Canada Border Service Agency
Agency
09.2021 - 03.2022
Tim Horton's
Agency
01.2017 - 06.2018
High School Cafetira
Compass Group
09.2016 - 05.2017
Elderly Caregiver
Private Residence
01.2012 - 05.2016
High School Diploma -
LaurenHill Academy
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