Tasha Still

Identify and enable the team member behaviours that produce the client experiences needed to drive common business objectives, using industry-leading change management tools and best practices.

Collaborate with various stakeholders across the enterprise to collect their input and feedback towards the change impacting their teams, and prioritize their requirements.

Uncover the goals and desired outcomes of a project and source metrics to measure progress.

Regularly exercise project management best practices.

Unpack CX designs and translate into usable and actionable enablement plans for team members.

Worked with partners across the enterprise to introduce change into ATB Business in a consistent manner by adhering to a set of delivery standards and ensuring all projects are successful for both the end-user and the project team.

Designed delivery and release plans for all projects that had an impact on our team members, supporting adoption to ensure a successful implementation.

Consistent use and advocacy of ATB's Change Methodology and tools.

Deep knowledge of the Business; created an expansive network of peers across the Enterprise.

Former first hand experience of working in the Business provided a unique approach to Change Management having genuine empathy with our team members and clients receiving the change.

Led cohorts of newly hired Relationship Managers through the ME Residency and the Aspire Onboarding Program.
One on one coaching sessions involved sharing information, feelings, and ideas to stimulate diverse and inclusive perspectives, and asking insightful questions
encouraged the coachee to find their own answers.
Facilitated both in person and online classroom learning experiences.
Worked collaboratively with the program lead to continuously improve and further develop the learning program.

Responsible for increasing and retaining business based on annual growth targets, and increasing the profitability of my portfolio of ATB Business customers.

Excelled at proactively developing new opportunities while retaining and growing existing relationships. Met and exceeded client needs and expectations by identifying products, services and opportunities they may not be aware of, in order to grow their business.

Effectively managed a portfolio of ATB Business clients which included renewing expired credits, initiating and following up on arrears, and debt recovery.

Lifelong career with ATB Financial started in Retail Financial Services. Quickly moved through various roles in the branch, was keen to learn new skills and take on challenging tasks.

Responsibilities as PRM included generating new business and referral clients, in partnership with Financial Advisors and the branch team; regular communication with clients to understand their needs, evaluate their current product use and cross-sell new products.

Led and participated in various community sponsorship and fundraising events. Mentored junior team members and was the go-to person in branch for help.