Kaishin Chu
Strategic Designer of Experiences
Surrey,BC
Summary
Experienced and dependable strategic designer successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving complex problems, improving people experience and process challenges with human-centred and empathy-driven design process.
Overview
32
32
years of professional experience
5
5
years of post-secondary education
Work History
Design Strategist & Service Design Coach
Self Employed / Contract
Vancouver, BC
01.2017 - Current
- Identified objectives of client companies by planning, conducting and analyzing interview feedback, observing users and collecting surveys and assessments.
- Boosted success of client's organization by improving performance, motivation, and personal growth through facilitating immersive workshops to surface shared understanding and learning.
- Partnered with and coached clients to identify stakeholders, challenges, processes, tools/products, service requirements, and opportunities for improvement.
- Recommended next steps with deliverables: service blueprints, journey maps, interview feedback and survey/assessment findings, IA, strategy roadmaps, and initial rapid prototypes to refine processes, devise best practices and facilitate user experience improvements.
Project Strategist and Designer
DTES Response
Vancouver, British Columbia
03.2020 - 09.2020
- Identified plans and resources required to meet project goals and objectives to support DTES community peoples through providing funds to support organizations providing meals and hygiene products at start of the pandemic.
- Oversaw project logistics using critical thinking to break down problems, evaluate solutions and make decisions.
- Used coordination and planning skills to achieve launching fundraising campaign in less than 7 days which raised over $400k in 3 months.
- Provided front-end website development using WordPress.
Innovative Thinking Learning Experience Designer & Facilitator
Mosaic BC
Vancouver, BC
01.2018 - 01.2019
- Designed & delivered co-creative learn-by-doing 10-day design sprint course materials and delivered the comprehensive learning experience to multicultural professionals.
- Facilitate and mentor group split into multiple teams through the design sprint process from discovery to presenting findings to clients.
- Developed group live feedback, surveys, and assessments to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
Apparel Product & Service Design Specialist
Apparel Manufacturing Industry
Vancouver, British Columbia
01.1991 - 01.2016
- Resolved complex problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve efficient results and decrease timeline by up to 3 months.
- Assisted in organizing and overseeing projects, planning and coordinating client needs, in-house and outsourced resources.
- Monitored priorities and liaised between design team, management , vendors and clients to complete on time.
- Evaluated final results to determine quality levels and isolate root causes of any identified issues.
Education
Graduate Certificate - Organizational Coaching Certificate Program
University of British Columbia - Extended Learning
Vancouver, BC 01.2021 - 12.2021
Completion - HCD For Social Innovation
Acumen.org
Online 06.2014 - 10.2014
Course Completion - Industrial Design
Emily Carr University
Vancouver, BC 01.2012 - 12.2012
Course Completion - Experience Design
Langara College
Vancouver, BC2012
Certificate - NVC Communications & Values Development
North Shore Compass
North Vancouver, BC 06.2006 - 09.2006
Diploma - Apparel Design And Technology
Kwantlen College
Richmond, BC 09.1991 - 05.1994
Skills
- Flexible & Adaptable
- Cross-Functional Team Collaboration
- Design Thinking and Service Design
- Design Strategies
- Analytical Skills
- Active Listening
- Surveys and Evaluations
- Team-building
- Collaborative Leadership
- Organization and Time Management
- Multitasking Abilities
- Client Relationships
- Process Flow Optimization
- G-Suite, MS Office
- Project Presentations
- Self-Motivated
- Compassion and Empathy
- Decision Making
- Teambuilding
- Good listening skills
Accomplishments
- Effectively facilitated remote online training, provided synchronous and asynchronous learning experiences which maximized learning impact.
- Designed and delivered multiple 10-day Design Thinking/Service Design workshops for 90+ immigrant professionals, resulting in 95% becoming gainfully employed in their chosen fields within 3 months.
- Organized, hosted, facilitated 3-day global Service Design Jam (Design Sprints) over 7 years, transformed over 150+ participants creative problem solving mindsets.
- Achieved 30% increase in company profits within 18 months of diagnosing process and scheduling challenges then implementing iterative prototype solutions co-created with cross-function teams.
Community Work
Global Service Jams | 2013 - 2020
- Plan, organize, design the 2.5 day design-sprint learning experience, content, tools, and delivery methods
- Facilitate and coach learning, dialogue, experimentation, innovation, collaboration and friendly competition
UX Design Therapy, Service Design Vancouver, Innov8Collective | 2012 -2019
- Led a inclusive community to cultivate Design thinking and Service Design competencies through engaging hands-on learning events
- Enhanced leadership abilities and expertise of attendees by facilitating collaboratively led community events
Digital Storytelling UnConference | Mar 2012 - Sep 2013
- Co-founded, organized, and co-hosted the Digital Storytelling Unconference to engage with and empower communities coming together to share inspiring conversations on storytelling through interactive digital technology. Partnered with Denim & Steel, The Network Hub New West, and the River Market.
Hobbies
Getting outdoors for walks, hikes, snowshoe, road trips, cooking, reading, photography, learning new things, and making good food with good company and conversation.
Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Graduate Certificate - Organizational Coaching Certificate Program
University of British Columbia - Extended Learning
01.2021 - 12.2021
Project Strategist and Designer
DTES Response
03.2020 - 09.2020
Innovative Thinking Learning Experience Designer & Facilitator
Mosaic BC
01.2018 - 01.2019
Design Strategist & Service Design Coach
Self Employed / Contract
01.2017 - Current
Completion - HCD For Social Innovation
Acumen.org
06.2014 - 10.2014
Course Completion - Industrial Design
Emily Carr University
01.2012 - 12.2012
Certificate - NVC Communications & Values Development
North Shore Compass
06.2006 - 09.2006
Diploma - Apparel Design And Technology
Kwantlen College
09.1991 - 05.1994
Apparel Product & Service Design Specialist
Apparel Manufacturing Industry
01.1991 - 01.2016
Course Completion - Experience Design
Langara College
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