Tasha Payne
Penngrove
Summary
Emotionally intelligent, solution-driven professional with eight years of experience supporting customers, resolving issues, and creating high-trust relationships across diverse industries. Known for a calm, grounded presence and the ability to guide clients through challenges with clarity, empathy, and leadership. Adept at communication, problem-solving, conflict resolution, and managing high-volume customer interactions with professionalism.
Overview
8
8
years of professional experience
Work History
Ride share driver
Lyft
Penngrove
03.2022 - Current
- Provided safe and reliable transportation for passengers across various city locations.
- Navigated efficiently using GPS and mapping applications to optimize routes.
- Maintained cleanliness and organization of vehicle interior and exterior at all times.
- Communicated effectively with riders to ensure a positive experience during trips.
- Managed ride requests promptly, adjusting availability according to peak times.
- Followed local traffic laws and safety regulations to ensure passenger safety.
- Resolved passenger concerns calmly and professionally during rides or through support channels.
- Monitored vehicle performance, scheduling maintenance as needed for optimal operation.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
Ride share driver
Uber
Sacramento
03.2022 - 10.2024
- Provided safe and reliable transportation for passengers across various city locations.
- Navigated efficiently using GPS and mapping applications to optimize routes.
- Maintained cleanliness and organization of vehicle interior and exterior at all times.
- Communicated effectively with riders to ensure a positive experience during trips.
- Managed ride requests promptly, adjusting availability according to peak times.
- Followed local traffic laws and safety regulations to ensure passenger safety.
- Resolved passenger concerns calmly and professionally during rides or through support channels.
- Monitored vehicle performance, scheduling maintenance as needed for optimal operation.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Achieved consistently high customer scores due to exceptional service.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
Home Care Aide
Right @ Home
Santa Rosa
11.2020 - 03.2022
- Provided personal care and assistance with daily living activities for clients.
- Assisted clients with mobility and transportation to appointments and errands.
- Monitored client health and reported changes to healthcare professionals promptly.
- Maintained a clean and safe environment for clients in their homes.
- Developed strong relationships with clients to enhance their comfort and trust.
- Coordinated with family members to address client needs and preferences.
- Implemented individualized care plans tailored to each client's specific requirements.
- Supported clients with medication management and reminders as needed.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Transported clients to doctor appointments or other errands as needed.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided companionship to elderly clients by engaging in conversation or playing games.
- Adhered to agency policies and procedures while providing home health services.
- Assisted clients with mobility issues by helping them transfer in and out of bed or wheelchair.
- Planned recreational activities for the client's physical well-being based on individual needs.
File Clerk
Planet Fitness
Petaluma
10.2019 - 02.2020
- Organized and maintained filing systems for member documents and records.
- Assisted staff with retrieving files and managing document requests promptly.
- Ensured compliance with company policies regarding document handling and storage.
- Collaborated with team members to streamline file management processes effectively.
- Conducted regular audits of files to maintain accuracy and organization standards.
- Organized and filed documents according to established procedures.
- Handled confidential material with discretion in accordance with company regulations.
Sales Agent
Alliance Security
Sacramento
12.2017 - 08.2018
- Educated customers on security products and service packages available.
- Collaborated with team members to enhance sales strategies and presentations.
- Managed customer accounts to ensure satisfaction and retention efforts.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Resolved customer complaints promptly and effectively.
- Continuously met sales goals via strategic prospecting.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Generated leads through cold calling, online searches, and referrals from existing clients.
Education
Psychology
SRJC
Petaluma, CASkills
- Client communication
- Emotional intelligence
- Data analysis
- Time management
- Active listening
- Conflict resolution
- Critical thinking
- Problem-solving
- Passenger transportation
- Map reading
- Excellent navigation
- Punctuality
- Safety awareness
- Multitasking and organization
- Adaptability and flexibility
- Communication
- Behavior management
- Interpersonal skills
- Records management
- Analytical skills
- Conflict de-escalation
- Written communication
- First aid certification
- Attention to detail
- Customer-oriented
- Professionalism
Timeline
Ride share driver
Lyft
03.2022 - Current
Ride share driver
Uber
03.2022 - 10.2024
Home Care Aide
Right @ Home
11.2020 - 03.2022
File Clerk
Planet Fitness
10.2019 - 02.2020
Sales Agent
Alliance Security
12.2017 - 08.2018
Psychology
SRJC