Corina John
Oshawa,ON
Summary
Focused individual with proven experience of customer service in various fields. Possesses excellent customer service skills, valid driver's license and a clean driving record. Detail-oriented team player with strong organizational skills and willingness to take on added responsibilities to meet team goals. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Hardworking and passionate about helping people and making a difference in this world.
Overview
29
29
years of professional experience
Work History
Ride Share Driver
Uber And Lyft
12.2018 - Current
- Enhanced customer service by providing prompt and courteous transportation to passengers, while driving safely in various weather and road conditions.
- Achieved safe driving records by consistently following all traffic rules and safety regulations.
- Followed company guidelines and policies when interacting with passengers.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
Rehab Equipment Outside Sales Agent
Motion Specialties
06.2007 - 11.2018
- Used consultative sales approach to understand and meet customer needs.
- Cultivated long-term relationships with key accounts to increase repeat business and referrals.
- Serviced existing accounts on regular basis to maximize revenue.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated closely with internal teams to ensure seamless execution of customer orders and meet timely resolution of any issues.
- Expanded client base with regular participation in networking events, trade shows, and industry conferences.
- Provided exceptional customer service, addressing client concerns promptly and proactively anticipating their needs.
- Built strong client rapport to establish diversified network of connections.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Consulted with businesses and manufacturers to supply accurate product and service information.
Rehab Equipment Outside Sales Agent
Shoppers Home Health Care / Doncaster
09.1997 - 06.2007
- Used consultative sales approach to understand and meet customer needs.
- Served customers with knowledgeable, friendly support at every stage of the sales process.
- Delivered compelling product presentations to clients, showcasing unique benefits of equipment available.
- Provided exceptional customer service, addressing client concerns promptly and proactively anticipating their needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Cultivated long-term partnerships with key accounts, leading to increased repeat business and referrals.
- Collaborated closely with cross-functional teams to ensure seamless execution of customer orders and timely resolution of any issues.
- Collaborated with internal teams to fulfill orders and meet customer needs in a timely manner.
- Expanded client base with regular participation in networking events, trade shows, and industry conferences.
- Stayed current on market trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
Automobile Sales and Leasing Representative
Towne Chevrolet Oldsmobile
09.1995 - 08.1997
- Maintained up-to-date knowledge on industry trends, competitors'' offerings, and promotional incentives to maximize sales opportunities.
- Coordinated test drive experiences designed to highlight key vehicle features that aligned with buyer priorities.
- Developed customized vehicle proposals for clients, resulting in successful sales.
- Negotiated purchase and lease prices and explained sales, warranty, and optional products.
- Collaborated closely with finance team to secure competitive financing or leasing options for customers, promoting successful transactions.
- Implemented strategic follow-up procedures with potential buyers, fostering long-term relationships and repeat business.
Education
No Degree - CIFC Certification
IFSE Institute
Toronto, ON07.2019
No Degree - LLQP Certification
Humber College
Toronto, ON10.2018
No Degree - Automobiles Sales And Leasing Certification
Humber College
Toronto, ON1995
No Degree - Psychology, Core Concepts
Sheridan College, Continued Education Programs
Oakville, ON06.1993
No Degree - Computer Fundamentals And Applications Software
Sheridan College, Continued Education Programs
Oakville, ON06.1993
No Degree - French Level 1&2 Language Basics
Sheridan College, Continued Education Programs
Oakville, ON06.1992
Bachelor of Science - Automotive Engineering
University of Mechanics
Brasov, Romania06.1989
Skills
- Customer focused-service
- CRM proficiency
- Effective communication and Interpersonal Skills
- Patience and understanding
- Positive outlook
- Approachable
- Dependable, reliable and trustworthy
- Client Needs Assessment
- Analytical problem solver
- Multitasking ability
- Motivated Team Player
- Flexible Schedule
Languages
English
Full Professional
Romanian
Native or Bilingual
French
Elementary
Timeline
Ride Share Driver
Uber And Lyft
12.2018 - Current
Rehab Equipment Outside Sales Agent
Motion Specialties
06.2007 - 11.2018
Rehab Equipment Outside Sales Agent
Shoppers Home Health Care / Doncaster
09.1997 - 06.2007
Automobile Sales and Leasing Representative
Towne Chevrolet Oldsmobile
09.1995 - 08.1997
No Degree - CIFC Certification
IFSE Institute
No Degree - LLQP Certification
Humber College
No Degree - Automobiles Sales And Leasing Certification
Humber College
No Degree - Psychology, Core Concepts
Sheridan College, Continued Education Programs
No Degree - Computer Fundamentals And Applications Software
Sheridan College, Continued Education Programs
No Degree - French Level 1&2 Language Basics
Sheridan College, Continued Education Programs
Bachelor of Science - Automotive Engineering
University of Mechanics