TARUNDEEP SEHGAL
Toronto,Canada
Summary
Seasoned IT professional with a proven track record at Cibc, adept in Active Directory and exceptional at fostering cross-functional collaboration. Excelled in reducing system downtime and enhancing user satisfaction through effective troubleshooting and problem-solving. Skilled in both technical support and customer service, ensuring optimal performance and user experience.
Overview
5
5
years of professional experience
Work History
Service Desk Analyst
Pathway Communication
Markham, Ontario
12.2024 - Current
- Provided comprehensive support for applications, servers, and network environments, including Microsoft Windows, Azure cloud services, Office 365, Teams, and Zoom.
- Resolved technical issues promptly to ensure smooth operations and minimize downtime.
- Collaborated with cross-functional teams to implement system upgrades and enhancements for optimal performance.
- Installation and access for various apps and repositories like GitHub, Jenkins, and Tableau.
IT Support Analyst
Cibc
Toronto, CA
08.2022 - 12.2024
- Inbound call center environment
- The worker will be answering calls and troubleshooting technical issues, documenting issues and remediation steps
- Review user inputs and observe system functioning to verify correct operations and detect errors
- Maintain records of daily data communication transactions, problems and remedial actions taken
- Provided level 1 and level 2 support remotely and conduct computer diagnostics to investigate and resolve problems
- Created tickets using service now ticketing system and escalated tickets for vendors and service requests accordingly
- Performed admin tasks and maintained active directory like password resets and apps troubleshooting for all lines of business
Technical Support Specialist
Ecobee
Toronto, CA
05.2020 - 06.2021
- Solved customer issues, inquiries and assistance-requests through phone, email and chat
- Documented and resolved cases for customers through Zendesk and Cisco Finesse
- Utilized resources to ensure customer concerns are handled appropriately on time
- Consulted with appropriate team leads to relay to resolve customer issues
- Provided accurate information of ticket status to customer promptly
Technical Support Analyst
Afilias Canada
Toronto, CA
12.2019 - 04.2020
- Provided customer support (via phone and online) to domain-owned clients and keeping them apprised of work effort being conducted to resolve their issues
- Resolved system problems by using critical thinking and problem solving
- Sent unresolved client's problems to appropriate departments
- Prompted resolution of application/system problems including determining root cause of problem through to appropriate solution
- Kept customers apprised of work effort being conducted to resolve their issues within our service level agreements
Education
Advanced Diploma - Electrical, Electronics and Communications Engineering
Seneca College of Applied Arts And Technology
Toronto, ON01-2020
High School Diploma -
SSMS
DELHI , INDIA04-2017
Skills
- Active Directory
- Cisco Packet Tracer
- Office Repair
- C
- C
- C#
- MS Office
- PLSQL
- Networking and Routing
- VPN
- Connectivity
- Orcad
- Ticketing System
- Outlook Repair
- Cisco
- Finesse
- Go to Assist
- Troubleshooting Software
- Hardware Support
Timeline
Service Desk Analyst
Pathway Communication
12.2024 - Current
IT Support Analyst
Cibc
08.2022 - 12.2024
Technical Support Specialist
Ecobee
05.2020 - 06.2021
Technical Support Analyst
Afilias Canada
12.2019 - 04.2020
Advanced Diploma - Electrical, Electronics and Communications Engineering
Seneca College of Applied Arts And Technology
High School Diploma -
SSMS