Summary
Overview
Work History
Education
Skills
Bio
Certification
Timeline
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Simranpreet Singh

Simranpreet Singh

Calgary,Canada

Summary

Information Technology Systems, Project Management, Problem-Solving, Technical Acumen, Active Directory and Azure Active Directory Management, Technical Support, Troubleshooting, Networking, Administrative Experience, Virtualization, Security, Analytical Skills, Collaboration, Leadership, Communication, Support and Optimization, Management, Office 365 proficiency, Client-focused attitude, Ability to work in fast-paced environments, Ability to work under pressure, Teamwork and Independence, Sales and Inventory Data Analysis, CompTIA A+ certification

Overview

3
3
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

WBM
Calgary, Canada
02.2024 - Current
  • Provide technical support to major clients, including Pembina and Trans Mountain, as part of an IT service provider team
  • Mastered Active Directory and Azure Active Directory for account and password management and account creation in platforms such as CVMS and LMAC
  • Troubleshoot technical issues, including printer connections, Office applications, and remote laptop functionality
  • Reduced the number of pending service tickets, ensuring faster issue resolution for clients
  • Helped increase the team's overall first call resolution (FCR) rate while achieving a personal FCR of over 80%
  • Contributed to enhancing service delivery standards and ensuring client satisfaction

Project Manager (capstone)

KnowQuest
Calgary, Canada
01.2023 - 11.2024
  • Capstone Project (KnowQuest) focusing on deep learning in networking
  • Developed technical project plans detailing resources, tools, and methodologies used
  • Proactively monitored milestones and utilized diverse troubleshooting techniques to ensure timely project delivery
  • Collaborated with a diverse group of team members, ensuring alignment with IT best practices and standards
  • Regularly liaised with stakeholders, gathering feedback to refine and optimize project outcomes
  • Spearheaded a team of 4, providing direction and ensuring successful project execution

Department Manager

Walmart
Calgary, Canada
04.2022 - 01.2024
  • Effective client-focused attitude to provide appropriate solutions towards identified difficulties
  • Proficient communication in person or electronically with technical and nontechnical personnel
  • Knack of working in fast-paced environments while working under pressure
  • Worked additional hours and shifts to meet tight deadlines during peak periods
  • Grow well in a team environment as well as independently
  • Checked accuracy of rejected product using computer terminal and scanner
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends, and prepared reports for management

Education

Information Technology Systems -

Bow Valley College
Calgary
04.2023

Skills

  • Active Directory
  • Azure Active Directory
  • Office 365
  • Exchange
  • Windows 10/11
  • Service Now
  • Networking
  • Virtualization
  • Remote Access

Bio

Simranpreet Singh is a passionate individual with a love for gaming and traveling. He enjoys the strategic challenges of gaming and the thrill of exploring new places. Always eager to learn and grow, Simranpreet continually seeks out new experiences and knowledge, whether that's mastering a new game or visiting a new city. His diverse interests and continual learning make him a well-rounded individual, both professionally and personally.

Certification

CompTIA A

Timeline

Service Desk Analyst

WBM
02.2024 - Current

Project Manager (capstone)

KnowQuest
01.2023 - 11.2024

Department Manager

Walmart
04.2022 - 01.2024

Information Technology Systems -

Bow Valley College

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