Jashanpreet Singh
Halifax,NS
Summary
Dynamic Assistant Manager with a proven track record at Petro Canada, enhancing customer satisfaction and store performance through expert team management and sales data analysis. Skilled in POS systems and exceptional at building customer relationships, I've driven significant improvements in service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Esso
Halifax, Canada
01.2024 - Current
- Delivered exceptional service, assisting customers with product selection, payment and inquiries
- Maintained store cleanliness and organized product displays to enhance the customer experience
- Handled cash and credit transactions with accuracy
- Followed company protocols
- Handled customer complaints, resolving issues to ensure satisfaction and business management
- Managed inventory through regular stock checks and replenishment
Assistant Manager
Petro Canada
Oshawa, Canada
12.2022 - 01.2024
- Oversaw daily operations and managed a team to ensure high levels of customer satisfaction and store efficiency
- Trained new staff on customer service best practices, sales techniques, and operational procedures
- Coordinated with suppliers and handled purchasing to maintain optimal stock levels
- Assisted in creating schedules and managing payroll, ensuring smooth team coordination
- Resolved customer issues effectively, maintaining a positive store environment
- Analyzed sales data to implement strategies for improving store performance and achieving sales targets
Education
High School Diploma -
Niagara College
Toronto, ON04-2023
Skills
- Excellent communication skills
- Strong interpersonal ability
- Customer relationship building
- Complaint resolution
- Staff training
- Scheduling
- Positive work environment
- Inventory management
- Ordering
- Shrinkage reduction
- Sales data analysis
- Actionable insights
- Target achievement
- Cash handling
- POS systems proficiency
Timeline
Customer Service Representative
Esso
01.2024 - Current
Assistant Manager
Petro Canada
12.2022 - 01.2024
High School Diploma -
Niagara College
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