ATINUKE SHOYEMI
Edmonton,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Manitoulin Transport
Edmonton, AB
08.2023 - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 20 calls in queue per minute.
- Addressed and resolved customer complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Met or exceeded service and quality standards every review period.
Customer Service Representative
DHL
IKEJA, LAGOS
06.2021 - 07.2023
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Science - Computer Science
University of Ibadan
06.2015
Skills
- Active Listening
- Excellent organizational skills
- Report Preparation
- Excellent team player
- Creative problem solver
- CRM Software
- Exceptional communication skills
- Customer Relationship Management
- Quick learner
- MS Windows proficient
- Skilled in call center operations
- Proficiency In Conflict Resolution
- Exceptional workflow management
- Committed to maintaining data integrity
- Strong problem solving aptitude
- Persuasive speaker
- Troubleshooting Skills
- Service Solutions
- Data Entry
- Excellent Communication Skills
Timeline
Customer Service Representative
Manitoulin Transport
08.2023 - Current
Customer Service Representative
DHL
06.2021 - 07.2023
Bachelor of Science - Computer Science
University of Ibadan
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