Taranpreet Kaur
Montreal,Quebec
Summary
Dynamic Customer Care Executive with a proven track record at Rogers Communications, adept at delivering tailored solutions and enhancing customer satisfaction. Skilled in quality assurance and documentation, I excel in problem-solving and staff training, driving performance improvements and ensuring compliance with company protocols. Committed to fostering exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Care Executive
Rogers Communications
Montreal
01.2024 - 01.2025
- Provided prompt resolutions to customer concerns.
- Acquired knowledge of company policies to ensure accurate client communication.
- Developed bespoke solutions aligning with customer specifications.
- Documented customer interactions meticulously to aid quality assurance.
Education
Accounting And Management Technology - Accounting
CEGEP Marie Victorian
Montreal, QC12.2022
Skills
- Customer support
- Call center operations
- Customer service background
- Well-organized
- Data entry
- Customer response
- Quality assurance
- Persuasive attitude
- Performance improvement
- Protocol development
- Staff training
- Documentation and reporting
- Excellent problem-solving skills
- True problem-solver
- Employee monitoring
- Exceptional organizational skills
Languages
English
Native or Bilingual
Timeline
Customer Care Executive
Rogers Communications
01.2024 - 01.2025
Accounting And Management Technology - Accounting
CEGEP Marie Victorian