MIRIAM WAITHANJI

• Handling customer inquiries via telephone and/or SMS
• Provide customers with product and service information by clearly explaining procedures
• Identify and escalate priority issues and where necessary, follow up customer concerns
• Document 100% Customer interaction information according to standard operating procedures
• Increased and improved quality results by adhering to standards and guidelines
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.

working on capacity of key worker through:

• Patient Care and Support which includes assisting patients with their daily activities like, personal hygiene, grooming, dressing, feeding, transfers, Monitor and record vital signs, administering medication, Provide emotional support and companionship to patients
• Communication and Collaboration with patients, their families, and healthcare team members
• Infection Control and Safety by maintaining clean and safe environment for patients
• Personal Development and Compliance through Attending training sessions and workshops to enhance knowledge and skills relevant roles.
• Ensuring proper Documentation and Record Keeping