Summary
Overview
Work History
Education
Skills
Achievements
Timeline
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Tarak Thakkar

Pod Lead - Google Ads
Toronto,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Pod Lead

Teleperformance
10.2022 - Current
  • Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.
  • Achieved high levels of customer satisfaction by consistently delivering exceptional service through proactive problem-solving abilities.
  • Worked closely with other departments to successfully execute cross-functional projects on-time and within budget constraints.
  • Contributed to the development of long-term strategy plans for the department while actively participating in the execution of these initiatives.

Customer Engagement Representative

Onlia Holdings Inc
01.2021 - 03.2022
  • Balanced multiple priorities seamlessly while maintaining a strong focus on delivering outstanding results within tight deadlines.
  • Supported company-wide initiatives aimed at enhancing overall customer satisfaction through active participation in departmental projects and cross-functional collaboration.
  • Maintained comprehensive knowledge of product offerings, enabling efficient provision of accurate information to customers.

Technical Sales Adviser - HVAC Industry

Voysus Inc
05.2019 - 01.2021
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
  • Developed training programs to enhance agent skill sets, leading to improved performance metrics across the board.

Business Development Lead

Ecosmob Technologies Pvt. Ltd.
10.2017 - 04.2018
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Enhanced brand visibility with targeted marketing campaigns and promotional events.
  • Leveraged CRM tools for efficient tracking of contacts, communications, proposals, negotiations and project implementations.
  • Assisted sales teams in securing new business opportunities by providing subject matter expertise during pre-sales consultations regarding potential client''s specific needs in terms of their VoIP infrastructure.

Education

Post Graduate Certificate - Business Management

Canadore College of Applied Arts And Technology
North Bay, ON
05.2001 -

Post Graduate Certificate - IT Project Management

Canadore College of Applied Arts And Technology
North Bay, ON
05.2001 -

Bachelor of Science - Bechelors of Computer Engineering

Gujarat Technological University
India
05.2001 -

Skills

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Achievements

  • Led my team to achieve KPI's while performing duties of both POD Lead & Team Lead. Built Daily Cadence internal team processes to attain Projected Team Target of 105% for Team, ended the quarter at 109% Blended Team Attainment.

Timeline

Pod Lead

Teleperformance
10.2022 - Current

Customer Engagement Representative

Onlia Holdings Inc
01.2021 - 03.2022

Technical Sales Adviser - HVAC Industry

Voysus Inc
05.2019 - 01.2021

Business Development Lead

Ecosmob Technologies Pvt. Ltd.
10.2017 - 04.2018

Post Graduate Certificate - Business Management

Canadore College of Applied Arts And Technology
05.2001 -

Post Graduate Certificate - IT Project Management

Canadore College of Applied Arts And Technology
05.2001 -

Bachelor of Science - Bechelors of Computer Engineering

Gujarat Technological University
05.2001 -

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