Tara Hedieh Maghsoud
Simi Valley
Summary
My background, knowledge & experience strictly revolves around the Corporate Aviation Industry. I’ve gained exceptional skills and exposure from my positions I’ve held throughout my career span. My passion and admiration for aviation and everything to offer has made this field very rewarding. One of my greatest achievements is being a people person who takes pride excelling in high-pressure Aviation Airport environments.
Overview
5
5
years of professional experience
Work History
Client Service Representative
Atlantic Aviation
Los Angeles, CA
01.2025 - Current
- Providing exceptional customer support in coordinating flight arrangements and services for exclusive clients and crew.
- Maintaining the highest level of privacy, safety, and security for the Los Angeles International Airport.
- Assisted clients with inquiries, resolving issues promptly to enhance satisfaction for aviation related needs.
- Maintained accurate records of client interactions and service request using Microsoft.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
Aircraft Service Concierge
Jet Suite JSX
Burbank, CA
10.2024 - 01.2025
- Coordinated passenger check-in processes to ensure seamless travel experiences.
- Assisted in managing reservations and scheduling for private flights.
- Maintained knowledge of travel regulations and safety protocols for compliance.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize passenger satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Dispatch Flight Follower
Helinet Aviation
Van Nuys, CA
10.2023 - 05.2024
- Monitored flight schedules and operations to ensure timely departures and arrivals for Helicopters and patients.
- Coordinated communications between flight crews and ground personnel for operational efficiency including hospitals and doctors.
- Managed documentation of flight logs and maintenance records.
- Assisted in weather assessment to determine flight safety and routing adjustments.
- Using advanced tracking software to improve response times.
- Coordinated with crew members to promptly address any potential issues or concerns during flights, ensuring that safety remained a top priority.
- Prepared daily flight plans and coordinated with other agencies for seamless operations.
- Executed regular airfield inspections, identifying and reporting safety hazards.
Client Service Representative
Sun Air Jets
Camarillo, CA
06.2023 - 09.2023
- Identified opportunities for process improvements, enhancing overall client experience efficiency.
- Developed strong relationships with clients, fostering loyalty and repeat business through attentive service.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Client Service Representative
Signature Flight Support
Van Nuys, CA
06.2021 - 07.2023
- Providing the highest level of corporate jet customer service and handling for a Fixed Base Operation FBO.
- Assisting crew with catering needs and necessities for travel needs.
- Maintaining and stocking amenities in guest areas.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Cross-trained with ramp agents.
Education
General Studies
Moorpark College
Moorpark, CA2019
Skills
- Excellent communication
- Aviation Phonetic Alphabet
- Multitask in a high paced environment
- Vast knowledge of Corporate Jets including makes and models such as Gulfstream, Global Express, Falcons, Boeing & Embraer
- Radio & Tower communication
- Typing Certificate Certified
- Payment Processing / Billing adjustments
- Flight Tracking Inbound & Outbound
Timeline
Client Service Representative
Atlantic Aviation
01.2025 - Current
Aircraft Service Concierge
Jet Suite JSX
10.2024 - 01.2025
Dispatch Flight Follower
Helinet Aviation
10.2023 - 05.2024
Client Service Representative
Sun Air Jets
06.2023 - 09.2023
Client Service Representative
Signature Flight Support
06.2021 - 07.2023
General Studies
Moorpark College