Ese Akpede
Calgary
Summary
Highly organized Client Service Representative with strong communication, problem-solving, and multitasking skills. Bringing over 3+ years of experience i am skilled in building strong relationships with clients and providing quality service. Committed to upholding the highest standards of professionalism and compliance while consistently meeting or exceeding performance targets. Ready to contribute to a dynamic team by delivering outstanding service and fostering long-lasting client satisfaction.
Overview
5
5
years of professional experience
Work History
Client Service Representative
G.T Bank
04.2022 - 03.2024
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Supported sales team in closing deals with thorough product knowledge and exceptional customer care.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Responded to customer calls and emails to answer questions about products and services.
Customer Service Representative
Urban Woodspace
01.2019 - 04.2022
- Receiving incoming calls from customers and addressing their inquiries, concerns, or requests in a professional and courteous manner..
- Followed up with prospective clients through direct meetings, live chat, phone calls, and emails to address inquiries and concerns.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Bachelor of Science - Sociology
Ambrose Alli University
Skills
- Service Recommendations
- Account Management
- File Management
- Sales Documentation
- Call center experience
- Follow-up skills
- Complaint Handling
- Customer Support
- Client Relations
- Client Support
- Excellent Communication
- CRM Software
Timeline
Client Service Representative
G.T Bank
04.2022 - 03.2024
Customer Service Representative
Urban Woodspace
01.2019 - 04.2022
Bachelor of Science - Sociology
Ambrose Alli University
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