Tanya Tokadjian
St. Catharines,ONTARIO
Summary
Experienced professional with excellent written and verbal communication skills. Strong organizational and prioritization management abilities. Proficient in Microsoft Office and experienced in using Meditech, GRASP, Crystal, Accuro, HealthScreen, NetMedical. Quick learner of new computer programs. Collaborative team player fostering a positive work environment.
Overview
27
27
years of professional experience
Work History
Decision Support Assistant
Niagara Health
09.2016 - Current
- Compiled Patient Flow and Census reports for Executive Team
- Compiled and reported census data to Ministry of Health
- Compiled and entered MIS statistics into Meditech
Part Time
Fourth Avenue Medical Clinic
01.2011 - 09.2016
- Managed operations within Healthscreen/Accuro system
- Managed receptionist duties in a multi-family physician setting
Volunteer
Dr. Michael A. Torigian
06.2010 - 12.2010
- Completed volunteer hours at Family Physician's office for hands-on medical practice experience
- Operated within NetMedical/Accuro system
- Handled reception duties, including telephone answering and appointment booking
- Assisted staff with daily operations.
- Created comprehensive logs for volunteer time and contributions
- Led planning for fundraising events
Clerical/Distribution Coordinator
Niagara Falls Review, Osprey Media
Niagara Falls, Ontario
01.2008 - 01.2010
- Managed filing and data entry tasks efficiently
- Cash management/balancing/preparing bank deposits
- Handled incoming calls while operating PBS computer system
- Delivered consistent customer support
Data Analyst Supervisor
Osprey Media Circulation Customer Service Centre
Niagara Falls, Ontario
01.2006 - 01.2008
- Resolved complex customer service escalations
- Managed filing and data entry tasks utilizing Microsoft Office applications
- Manage office supply inventory
- Supported Office Manager during operational tasks
- Facilitated employee onboarding and exit processes
- Conducted staff onboarding sessions
- Responsible for scheduling 25 staff members
- Managed incoming telephone calls while utilizing PBS computer system
Customer Service Representative/Assistant Customer Service Office Supervisor
The St. Catharines Standard, Osprey Media
St. Catharines, Ontario
01.1998 - 01.2006
- Executed data entry tasks with Microsoft Office
- Delivered exceptional customer care
- Handled managerial responsibilities in manager's absence
- Managed cash transactions on a daily basis
- Managed numerous incoming calls simultaneously using the PBS computer system
Slot Cashier & Master Coin Bank Cashier
Casino Niagara
Niagara Falls, Ontario
- Managed cash transactions for patrons
- Consistent delivery of customer support
- Conducted training sessions for new hires
- Facilitated trades between global currencies
- Ensured accurate cash drawer reconciliation at shift end
Customer Service Representative
The St. Catharines Standard
St. Catharines, Ontario
- Filed documents, handled data entry, and compiled reports using Microsoft Office
- Provide consistent customer support
- Managed daily cash operations
- Strategically handled telephone inquiries while maintaining system updates
Accounts Payable Clerk
Niagara College of Applied Arts and Technology
Welland, Ontario
- Conducted bank reconciliation and processed journal entries
- Manage inbound and outbound phone calls
- Maintained company VAX computer system
Head Cashier/Customer Service Clerk/Pharmacy Assistant
Hy & Zel’s Supermarket Drugstore
Niagara Falls, Ontario
- Provided ongoing customer support
- Managed cashier team efficiently
- Managed cash handling procedures
- Filled prescriptions
Education
Medical Office Assistant/Transcription Certificate -
Niagara College of Applied Arts and Technology
Ontario01.2016
Office Administration-Executive Diploma -
Niagara College of Applied Arts and Technology
Ontario01.1993
Computer Programming -
Niagara College of Applied Arts and Technology
Ontario01.1991
Ontario Secondary School Diploma -
Stamford Collegiate Vocational Institute
Ontario01.1989
General Studies -
Niagara College of Applied Arts and Technology
OntarioSkills
- Meditech
- Crystal
- OR Manager
- BCS
- GRASP
- Accuro
- Healthscreen
- NetMedical
- All aspects of Microsoft Office Suite
- Internet
- Various company computer database systems
References
- Dr. Michael Torigian, Family Physician, 4421 Queen Street, Niagara Falls, Ontario, L2E 2L2, (905) 687-3082
- Ms. Deanna Comfort, Manager, Decision Support, Niagara Health System, 155 Ontario Street, St. Catharines, Ontario, L2R 5K2, 905-378-4647 ext. 44591
- Mrs. Adele Damiano, Customer Service Office Manager, The St. Catharines Standard, 17 Queen Street, St. Catharines, Ontario, L2R 5G5, (905) 684-7255 ext. 301
Timeline
Decision Support Assistant
Niagara Health
09.2016 - Current
Part Time
Fourth Avenue Medical Clinic
01.2011 - 09.2016
Volunteer
Dr. Michael A. Torigian
06.2010 - 12.2010
Clerical/Distribution Coordinator
Niagara Falls Review, Osprey Media
01.2008 - 01.2010
Data Analyst Supervisor
Osprey Media Circulation Customer Service Centre
01.2006 - 01.2008
Customer Service Representative/Assistant Customer Service Office Supervisor
The St. Catharines Standard, Osprey Media
01.1998 - 01.2006
Slot Cashier & Master Coin Bank Cashier
Casino Niagara
Customer Service Representative
The St. Catharines Standard
Accounts Payable Clerk
Niagara College of Applied Arts and Technology
Head Cashier/Customer Service Clerk/Pharmacy Assistant
Hy & Zel’s Supermarket Drugstore
Medical Office Assistant/Transcription Certificate -
Niagara College of Applied Arts and Technology
Office Administration-Executive Diploma -
Niagara College of Applied Arts and Technology
Computer Programming -
Niagara College of Applied Arts and Technology
Ontario Secondary School Diploma -
Stamford Collegiate Vocational Institute
General Studies -
Niagara College of Applied Arts and Technology
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