Summary
Overview
Work History
Education
Skills
References
Skills Applications
Timeline
Generic

Melissa Christine Patel-Guy

Orangeville,Canada

Summary

Experienced, data-driven healthcare professional seeking a Clinical Informatics/Data/Quality Consultant role to apply my skills in digital health, data analysis, Quality and workflow optimization. With a strong background in surgical services coordination, health analytics, and stakeholder engagement, I aim to support the transformation processes using evidence-based practices, innovation, and patient-centered design.

Overview

20
20
years of professional experience

Work History

Surgical System Coordinator & Decision Support Partner

Headwaters Healthcare
Orangeville, Ontario
07.2023 - Current
  • Coordinate and ensure hospital adherence to efficiency targets, overseeing operations to optimize performance and meet Key Performance Indicators (KPIs).
  • Lead QA and UAT testing for data systems and reporting tools to ensure system reliability and data integrity.
  • Actively contribute to the optimization of surgical booking and referral intake workflows in preparation for centralized intake models.
  • Monitor and measure progress towards targets, providing regular reports to senior management and the Ministry of Health.
  • QIP, IRS and QBP initiatives and monitoring.
  • Assist in quarterly and fiscal year budget projections, tracking expenditures, and reporting against budgetary goals.
  • Automate reporting in PowerBI. Creating a surgical dashboard to monitor performance.
  • Authorize procedures within the wait-time information system, ensuring accurate mapping and data integrity.
  • Collaborate with finance and decision support teams to generate comprehensive reports for the Ministry of Health.
  • Provide ongoing education and collaboration with surgeons and their offices, facilitating training sessions and creating instructional materials.
  • Maintain up-to-date documentation and manuals for system operation and training purposes.
  • Additional responsibilities as required to support the efficient functioning of surgical services and compliance with regulatory standards.
  • Defines the analytics scope, expected deliverables, and work plan in coordination with the Manager or Team Lead.
  • Develops analytics plans and methodology protocols, using and critically appraising findings from literature reviews, and ensuring local and enterprise level methodology standards are incorporated.
  • Leads and independently develops measurement plans, researches, and conducts a broad range of statistical analyses that have an impact on key initiatives and/or multiple stakeholders, including current state, quality improvement, evaluation, and indicator development.
  • Creates analytics products (including technical reports, plain language documentation, infographics, decision-making tools, and manuscripts) to support knowledge sharing and translation, decision-making, and planning.
  • Leads and collaborates with other team members in developing new analytics tools, methods and processes.
  • Develops and implements data quality assurance procedures and leads Quality Assurance and User Acceptance Testing of data systems.
  • Actively identifies and communicates relevant and meaningful findings to inform data-driven actions and decisions (actionable insights) regarding quality improvement, funding policy, performance management, and capacity planning.
  • Presents analytics products, including proper handling and delivery of information of a sensitive nature, to various stakeholders.
  • Supports stakeholders throughout the analytics product lifecycle, including monitoring and evaluating the analytics products to ensure that they continually meet their purpose and program objectives, and making refinements based on feedback.
  • Develops new operational reports, oversees Specialists' production of existing operational reports, and proactively identifies improvement and efficiency opportunities in the production process and the products.

Logistics Coordinator

Ice River Springs
Mono, Ontario
07.2022 - 10.2022
  • Coordinate with transportation companies to guarantee that cargo is moved properly and promptly.
  • Answer customer questions and direct customers to the appropriate channels.
  • Manage orders and arrange stocking of materials and equipment to ensure they meet needs.
  • Plan and track shipment of final products according to customer requirements.
  • Communicate with suppliers, retailers, and customers to achieve profitable deals and mutual satisfaction.
  • Maintain logs and records of warehouse stock and executed orders.
  • Recruit and coordinate logistics staff (e.g. truck drivers) according to availabilities and requirements.
  • Managed financials including budget tracking to avoid project going over budget.
  • Coordinated meetings, including travel arrangements and expense reports. Coordinated the preparation of meeting minutes, presentations, budget, and status reports.

Administrative Coordinator /Inventory Coordinator - Peri- Operative Services

North York General Hospital (NYG)
North York, Ontario
09.2006 - 07.2022
  • Coordinate and manage the inventory of medical supplies to ensure proper resources are always available for planned and emergency surgeries. This includes the procurement of medical equipment, supplies, implants and medical devices for the Operating Room, Endoscopy Suite, and Post-Anesthetic Care Unit.
  • Coordinate schedules for the In-Charge Nurse of the Operating Room.
  • Coordinate staff and resources/equipment for emergency surgery.
  • Generate weekly reports for management on several surgeries based on categorization, average time to complete, success and failure rate.
  • Prioritize emergency incidents (i.e., Code Blue) including requesting resources (Doctors, Nurses, and equipment) to attend and resolve incidents. This also includes ensuring the proper documentation is completed.
  • Schedule all service-related calls and work orders to fix medical and computer equipment.
  • Monitor service contract to ensure compliance with NYG standards and procedures.
  • Responsible for dealing with critical situations to ensure patients' survival.
  • Assist with review and submission of Ministry of Health, Cancer Care Ontario data submissions.
  • Analyze various datasets for accuracy and quality. (e.g., Wait Times, Surgical Booking form, National Ambulatory Care Reporting System (NACRS), Surgical Booking Form, Meditech, Case Costing data).

Supply Project Specialist – Logistics & Material Management

North York General Hospital
North York, Ontario
09.2019 - 02.2020
  • Transformation through complete project life cycle of supply chain throughout organization.
  • Evaluate and propose innovative solutions to drive excellence and efficiencies throughout the entire value chain.
  • Develop/enhance supply chain KPIs, reports, and business processes/cadences to ensure continuous improvements.
  • Successfully integrates Supply Chain services – align departmental strategies in support of organizational priorities.
  • Develops and orchestrates system-wide supply chain optimizations in the areas of revenue growth, cost, deliver, and working capital.
  • Assist in developing client goals, objectives, performance standards and priorities.
  • As a senior leader, collaborate with other stakeholders to define and implement strategic initiatives in support of growth objectives; lead collaborative efforts across internal partners to solve complex supply chain issues.
  • Implement and maintain best practices in demand forecasting and planning, order management, supply and inventory management, sales and operations planning, third party relationships and develop and implement strategic procurement activities in collaboration with operational buyers.
  • Meet with clients regularly to provide ongoing operational support.
  • Establish strategic direction and set goals for manufacturing and operations, including international sourcing strategy, speed, cost, and quality.
  • Identify, prioritize, structure, and solve an array of other complex business problems using analytics and business judgments.
  • Implements supply chain innovations in the areas of collaboration, capable of promise, order fulfillment, and planning optimization.
  • Complete Project Reports for the project managers on the project health status, timelines, and project change requests, including identification of issues and risks.
  • Facilitate and manage meeting agendas, meeting minutes and action items, risks, issues, and escalations.
  • Track and report on project request.
  • Use Excel to track and report on project, identify any projects that may be at risk and work with the project managers to develop an action plan. This includes full reconciliation of the project budget and completing investigations for differences as they occur or submit a project change request for additional funding.
  • Ensure project control procedures and policies within a program of related projects are followed and executed.
  • Maintain a central repository of project plans, schedules, reports, competencies, and other project artifacts, etc. for successful governance audits.

Project Coordinator

Rogers IT Infrastructure Project Delivery
Brampton, Ontario
05.2016 - 07.2018
  • Responsible for the coordination of all project activities, including assisting the project manager with their change records, getting approvals as required and follow-ups as needed.
  • Complete PowerPoint Project Reports for the project managers on the project health status, timelines, and project change request (PCRs) including identification of issues and risks.
  • Facilitate and manage meeting agendas, meeting minutes and action items, risks, issues, and escalations.
  • Track and report on project request for change (RFCs).
  • Use Excel to track and report on project financials, identify any projects that may be over budget and work with the project managers to develop an action plan to address the over budget situation. This includes full reconciliation of the project budget and completing investigations for differences as they occur or submit a project change request for additional funding.
  • Ensure project control procedures and policies within a program of related project tasks are followed and executed.
  • Maintain a central repository of project plans, schedules, reports, competencies, and other project artifacts, etc. for successful governance audits.

Project Coordinator

Ridecloud9 Inc
Remote
12.2014 - 03.2016
  • Coordinated project activities relating to the Re-cabling Project throughout the project life cycle.
  • Created various project artifacts such as Project Charter, Project Schedule, Budget, Risks, and Issues Logs.
  • Prepared weekly status report, highlighting key accomplishments, risks, issues, and decisions. This also includes activities that have missed agreed upon timelines among project team members.
  • Participated in daily conference calls with stakeholders, project team members and clients. Captured meeting minutes and action items.
  • Followed up with team members to ensure action items and tasks are completed on time.
  • Worked with technical staff to process map the organization’s processes from start to finish.
  • Assisted in responding to clients' RFPs (request for proposal) ensuring requirements are addressed.

Sr Project Coordinator

Layer3Solutions
Woodbridge, Ontario
06.2012 - 09.2014
  • Assisted with planning various projects: SharePoint, Server Migration from Physical to Virtual server.
  • Participated in Research and Development Team Meetings.
  • Follow-up with team members to ensure project activities are completed within timelines.
  • Responsible to track project changes and produce updated site-based schedule.
  • Formulated the training program for the new employees and trained employees.
  • Prepared project schedule for the Project Manager and tracked activities missing target completion date.
  • Managed financials including budget tracking to avoid project going over budget.
  • Coordinated meetings, including travel arrangements and expense reports. Coordinate the preparation of meeting minutes, presentations, budget, and status reports.

Technical Support Administrator

NexInnovations Inc
Mississauga, ON
09.2005 - 08.2006
  • Handled a high influx of inbound calls within a dynamic call center environment.
  • Responded to customer inquiries and requests and resolved issues efficiently and professionally.
  • Tracked and monitored IMAC tickets from opening stage to completion.
  • Issued, processed, and scheduled IMAC (Installs, Moves, Adds and Changes) requests for customers requiring installation or changes to their computer systems across Canada.
  • Worked closely with Technicians to act on the IMAC ticket as scheduled. Escalated to the management when SLAs (Service Level Agreements) are missed.
  • Created monthly reports to management on the number of IMAC tickets opened and closed.

Education

Certified associate in project management -

Humber College

Certification in CPR, First Aid, WHMIS, and CPI Training -

Media Relations and Communications -

Seneca College

Medical Terminology Certificate -

Bachelor of Health Science -

Queens University

Data Analytics -

Harvard University

Analytics in Healthcare Management and Administration -

Northeastern University

Digital Health -

Imperial College London

Data science of Health informatics -

John Hopkins University

Healthcare Management -

University of Michigan

Clinical data science -

University of Colorado Systems

Skills

  • Microsoft 365 Suite Programs
  • SAP
  • Service Now
  • Cerner
  • Meditech
  • PowerBi
  • SQL
  • Tableau
  • Crystal Reporting
  • WTS Ministry mandated programs
  • NSQIP data entry
  • Media applications
  • Social Media applications
  • WTIS
  • Ontario Health CCO system
  • Ontario Health Reporting
  • Surgical SME

References

Available upon request

Skills Applications

  • Super user in Microsoft 365 Suite Programs (Project, Visio, OneNote, Access, Excel, PowerPoint, SharePoint)
  • SAP
  • Service Now
  • Cerner, Meditech - EMR systems
  • PowerBi
  • Tableau
  • Crystal Reporting
  • WTS Ministry mandated programs (surgical wait time initiative)
  • NSQUIP data entry
  • Media and Social Media applications (LinkedIn, Facebook, Instagram, Twitter, Discord)
  • WTIS – Wait time system, Ontario Health CCO system, Ontario Health Reporting

Timeline

Surgical System Coordinator & Decision Support Partner

Headwaters Healthcare
07.2023 - Current

Logistics Coordinator

Ice River Springs
07.2022 - 10.2022

Supply Project Specialist – Logistics & Material Management

North York General Hospital
09.2019 - 02.2020

Project Coordinator

Rogers IT Infrastructure Project Delivery
05.2016 - 07.2018

Project Coordinator

Ridecloud9 Inc
12.2014 - 03.2016

Sr Project Coordinator

Layer3Solutions
06.2012 - 09.2014

Administrative Coordinator /Inventory Coordinator - Peri- Operative Services

North York General Hospital (NYG)
09.2006 - 07.2022

Technical Support Administrator

NexInnovations Inc
09.2005 - 08.2006

Certified associate in project management -

Humber College

Certification in CPR, First Aid, WHMIS, and CPI Training -

Media Relations and Communications -

Seneca College

Medical Terminology Certificate -

Bachelor of Health Science -

Queens University

Data Analytics -

Harvard University

Analytics in Healthcare Management and Administration -

Northeastern University

Digital Health -

Imperial College London

Data science of Health informatics -

John Hopkins University

Healthcare Management -

University of Michigan

Clinical data science -

University of Colorado Systems
Melissa Christine Patel-Guy