Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tanya Sharma

Terrace,BC

Summary

Dynamic and results-oriented Customer Service Representative with a proven track record at Onec Logistics Kitamaat LP. As I work in aviation industry sector, I always make sure to do my accurate paperwork also excelled in resolving customer complaints with empathy, boosting loyalty by over 30%. Skilled in Microsoft Excel and active listening, adept at transforming high-stress situations into positive customer experiences through effective problem-solving and critical thinking.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Onec Logistics Kitamaat LP
05.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.

Night Auditor

Holiday Inn Express Hotel Suites
10.2020 - 05.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.

Education

Associate Of Arts - Arts And Sciences

Coast Mountain College
Terrace, BC
04.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Microsoft Excel
  • Microsoft Outlook
  • Paperwork Processing
  • Microsoft PowerPoint
  • Report Generation

Languages

English
Professional Working

Timeline

Customer Service Representative

Onec Logistics Kitamaat LP
05.2023 - Current

Night Auditor

Holiday Inn Express Hotel Suites
10.2020 - 05.2023

Associate Of Arts - Arts And Sciences

Coast Mountain College

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Tanya Sharma