Tanya Routenburg
Sweaburg,ON
Summary
Dynamic professional with extensive experience at Woodstock Hospital, excelling in operational performance and crisis management. Proven ability to ensure HIPAA compliance and manage patient information effectively. Skilled in scheduling assessments and fostering strong relationships with healthcare teams, enhancing patient care and operational efficiency.
Overview
13
13
years of professional experience
Work History
Operating Room Recording Officer
Woodstock Hospital
Woodstock, Ontario
05.2012 - Current
- Monitored and reported on operational performance metrics.
- Led crisis management efforts to resolve issues promptly and efficiently.
- Responsible for greeting visitors, answering phones and providing general information.
- Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
- Managed daily operations of the ward including ensuring that all necessary equipment was available.
- Ensured compliance with HIPAA regulations when handling patient information.
- Ensured accuracy of all patient information entered into electronic health record system.
- Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Provided patient information to facilitate timely admissions and discharges.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
First Responder Mental Health Clerical Support
Woodstock Hospital
Woodstock, ON
12.2024 - 04.2025
- Scheduled comprehensive assessments to meet all deadlines efficiently.
- Coordinated team meetings for each worker regarding assessments.
- Maintained accurate and up-to-date communication with WSIB case manager.
- Ensured workers' concerns were acknowledged and understood.
- Leveraged knowledge of Pari Connect, Greenspace, and Momentum for effective assessments.
Server
Finkle Street
Woodstock, ON
01.2019 - 03.2020
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Took orders from customers accurately and in a timely manner.
- Prepared drinks according to standard recipes.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
Education
Medical Labratory Technician -
Cdi College
London06-2006
Skills
- Operational performance
- Crisis management
- Patient information management
- Electronic health records
- HIPAA compliance
- Scheduling assessments
Timeline
First Responder Mental Health Clerical Support
Woodstock Hospital
12.2024 - 04.2025
Server
Finkle Street
01.2019 - 03.2020
Operating Room Recording Officer
Woodstock Hospital
05.2012 - Current
Medical Labratory Technician -
Cdi College
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