Doug Hart
Aurora
Summary
Accomplished chief executive officer bringing expertise in business planning, revenue development and change management. Offering several years of experience in the field. Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement.
Overview
17
17
years of professional experience
Work History
Chief Executive Officer
Right Time Group of Companies
05.2024 - Current
- Oversaw daily operations ensuring alignment with corporate strategies and goals.
- Championed organizational change initiatives to improve operational efficiency and effectiveness.
- Directed financial management processes including budgeting and resource allocation.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Developed strategic plans and objectives to ensure organizational growth and profitability.
Chief Executive Officer
Royal House Partners
Dallas
11.2022 - Current
- Assumed responsibility for a 2021 home services startup with $50M & $7M in acquired revenue & EBITDA respectively across 4 US states. It's since grown to a $70M revenue business.
- Leading deep turnaround through restructuring, improved field efficiency and revenue initiatives.
- Developing company playbook 'the Royal House Way' to establish best practices across the enterprise and one company culture.
- Actively pursuing acquisitions to bolster revenue & EBITDA with goals of $300M+ and $40M+ by 2026.
Vice President, International
Terminix Global Holdings
Toronto
06.2020 - 10.2022
- Oversight of a team of ~2000 employees including functional leaders and country presidents each with full P&L accountability.
- Accountable for all international wholly owned subsidiaries and a joint venture across 9 countries that delivered ~$250M in revenue.
- Grew total revenue by 23% Y/Y and EBITDA by 48% Y/Y across international subsidiaries in 2021.
- Led restructuring and turnarounds in multiple countries through the hire of new leadership.
- Led a team that acquired and integrated 11 companies across 4 countries in 2021.
President (Terminix & ServiceMaster), Canada
Terminix Global Holdings
Mississauga
10.2019 - 06.2020
- Led team of 400+ employees and 250+ franchises with responsibility for ~$500M in customer-level revenue across multiple verticals including pest control, disaster restoration, commercial and residential cleaning.
- Drove operational improvements including launching a new digital platform, new systems infrastructure, and organizational redesign.
- Grew revenue by 8% Y/Y and EBITDA by 31% Y/Y.
Vice President, Sales and Marketing
Reliance Home Comfort
Toronto
08.2017 - 10.2019
- Played key role in sale of company between private equity firms Alinda and CK Infrastructure Holdings for purchase price of $4.6B.
- Requested by CEO to assume responsibility and provide leadership in area in need of improvement; led company marketing, sales, and customer excellence departments.
- Increased marketing leads by 33% Y/Y in 2018 through implementation of new brand platform, rollout of new digital marketing strategy, and improved consumer targeting.
- Increased residential sales by 16% Y/Y and commercial sales by 90% Y/Y in 2018 through team restructuring and increased lead generation.
- Authored company's 5-year strategic plan which provided clear path forward for Reliance.
- Played role of executive sponsor in company's leadership development program and United Way fundraiser which raised over $500k each year.
Vice President, Western Canada
Reliance Home Comfort
Toronto
10.2014 - 08.2017
- Led team of ~500 HVAC service, installation, and sales professionals with responsibility for $282M in revenue across 6 provinces.
- Drove operational improvements which resulted in revenue and profit margin growth of over 11% annually from 2014 to 2017.
- Increased service and installation Net Promoter Score (measure of customer experience) from 33 and 48 respectively to 53 and 70 respectively from 2014 to 2017.
- Led team that acquired and integrated 6 businesses with combined annual revenue of $34M.
General Manager, Greater Toronto Area
Reliance Home Comfort
Toronto
10.2010 - 11.2014
- At request of company CEO, prepared and executed 5-year strategic plan to expand company operations into GTA.
- Grew start-up to include 4 branch operations and cross-functional team of ~200 team members that achieved $115M in revenue.
- In less than 4 years, achieved revenue, EBITDA, and market share targets set in the strategic plan to be achieved at end of 5 years.
- Developed and executed new organizational model and go-to-market approach which was later adopted across remainder of organization.
Category Manager
Reliance Home Comfort
Toronto
10.2008 - 10.2010
- Developed company's first signature brand of HVAC equipment, "SmartAir" resulting in 7% Y/Y improvement in gross margin in its first year.
- Redesigned category portfolio including new product lineup and revised pricing resulting in 30% Y/Y increase in rental contracts and 31% Y/Y increase in average cheque on sold units.
Education
MBA - Marketing & International Business
Dalhousie University
Halifax, NS06.2002
Bachelor of Commerce - Marketing & International Business
Memorial University of Newfoundland
St John's, NL06.2001
Skills
- Executive Leadership
- Private Equity
- Fortune 1000 Executive
- Mergers & Acquisitions
- Business Development
- Marketing & Sales
- Strategic Planning
- Operational Performance
Languages
English
Native/ Bilingual
French
Professional
Timeline
Chief Executive Officer
Right Time Group of Companies
05.2024 - Current
Chief Executive Officer
Royal House Partners
11.2022 - Current
Vice President, International
Terminix Global Holdings
06.2020 - 10.2022
President (Terminix & ServiceMaster), Canada
Terminix Global Holdings
10.2019 - 06.2020
Vice President, Sales and Marketing
Reliance Home Comfort
08.2017 - 10.2019
Vice President, Western Canada
Reliance Home Comfort
10.2014 - 08.2017
General Manager, Greater Toronto Area
Reliance Home Comfort
10.2010 - 11.2014
Category Manager
Reliance Home Comfort
10.2008 - 10.2010
MBA - Marketing & International Business
Dalhousie University
Bachelor of Commerce - Marketing & International Business
Memorial University of Newfoundland