Tanya Johnson
Dieppe
Summary
Customer-oriented General Manager with over 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Strong leadership abilities, coaching, developing and motivating teams.
Overview
21
21
years of professional experience
Work History
General Manager
MEC
06.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
GolfTown
10.2017 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Managed budget implementations, employee evaluations and contract details
Store Manager Trainer
Foot Locker
03.2003 - 10.2017
- Drove sales and planned promotional and local store marketing activities.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in Sales and Customer Service.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
- Supervised and effectively trained multiple employees to decrease process lags and boost productivity.
- Oversaw, trained and encouraged multiple Store Managers, promoting culture of efficiency and performance.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Opened and closed store 5 days per week.
- Hired, delegated and reviewed sales staff performance and provided comprehensive coaching.
- Developed new Store Managers, set them up for success and continued follow up and training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Held weekly conference calls to review game plan, results and upcoming events.
Education
High School Diploma -
Moscrop Secondary School
Burnaby, BC06.2000
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Planning and Coordination
- Interpersonal Communication
- Organization and Time Management
- Self-Motivated
- Attention to Detail
- Problem-Solving
Accomplishments
Multiple awards received. Manager of the year twice, Rookie Manager of the year as well as 5 Leadership awards and multiple top % and $ awards with Footlocker. I also received Rookie Manager of the year and Manager of the year with Golf Town and developed ladies clinics after hours at the store to encourage new women to learn and love the game.
Timeline
General Manager
MEC
06.2023 - Current
General Manager
GolfTown
10.2017 - Current
Store Manager Trainer
Foot Locker
03.2003 - 10.2017
High School Diploma -
Moscrop Secondary School
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