Tanya Johnson
Business Development, Partner Relations & Training Professional
Toronto,ON
Summary
Accomplished Canadian Travel industry professional with 19 years experience in developing new business, retaining and maintaining customer accounts. Diligent when it comes to building customer relationship's, training and providing support.
Accomplished training professional with leadership experience in staff and customer development
Possess an in-depth knowledge of the tour operator business model and destination representation.
Overview
19
19
years of professional experience
Work History
Senior Business Development Manager
Uplift
06.2019 - 05.2024
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements.
- Developed compelling presentation, sales and training decks for partners and internal staff.
- Exceeded annual sales targets consistently by cultivating high-performance team culture focused on results.
- Quality assurance practices for internal customer service for all partner requests.
- Attended all partner conferences, included trade shows and presentations and product training
- Contributed to overall company growth by sharing expertise during executive meetings, informing decision-making processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Strategic Sales Manager
Bedsonline (Hotelbeds Group)
08.2017 - 05.2019
- Responsible for growth of sales, marketing initiative, research market trends, establish objectives with accounts to develop strategies resulting in increased trading
- Strategic account manger for 9 national retail and host agencies
- Create yearly marketing plans which include webinars, fam trips, social media & intranet branding
- Negotiate agency compensation and set override targets
- Key account manager for top 300 agencies in Easter Canada
- Provide web training, skills to increase revenue on going basis
- Attend conference, trade events, presentation
- Monitor booking & destination trend and create marketing opportunities to compliment
Senior Business Development Manager
Royal Irish Tours
10.2005 - 08.2017
- Responsible for company sales, marketing, branding and customer service across Canada
- Increased revenue through market analysis, sales strategies and product development
- Maintain & develop new relationships with travel agents and media
- Developed tour itineraries and contract hotel allotments
- Negotiate preferred agreements with Travel Consortia
- Developed and designed new coach tour itineraries
- Analyze customer date and company sales to target key demographic
- Escort agent fam trips
- Created travel agency and consumer incentives to increase awareness of new products and destinations
- Responsible for all trade events, Fams, Trade shows, consumer presentation
- Hire and train reservation staff
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
Education
IATA Certification -
McGill University
Montreal, QCBA English literature & Sociology -
Concordia University
Montreal, QCSkills
Strong public speaking and communication
Proficiency with Salesforce, Tableau, MS Office
Confident, Passionate, analytical and self motivated
Strategic Planning
Management and Leadership
Soft skills training
Interpersonal Skills
Customer Inquiry and Response
Small Group Instruction
Relationship Building
Exceptional communication
Coaching and Mentoring
Yoga Instructor, avid runner and hiker
Outside of working in the travel industry my passions are are adventure and the outdoors. when I am not working you can find me hiking trails or teaching yoga.
Timeline
Senior Business Development Manager
Uplift
06.2019 - 05.2024
Strategic Sales Manager
Bedsonline (Hotelbeds Group)
08.2017 - 05.2019
Senior Business Development Manager
Royal Irish Tours
10.2005 - 08.2017
IATA Certification -
McGill University
BA English literature & Sociology -
Concordia University
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