Tanya K Bush
Vaughan,Canada
Summary
Detail-oriented and results-driven administrative professional with exceptional communication and computer skills. Adept at managing daily office functions, streamlining processes, and providing high-level support to executives and teams. Proven expertise in problem-solving, multitasking, and maintaining efficient workflows. Skilled in utilizing a range of office software and tools to enhance productivity and ensure seamless operations. Committed to delivering high-quality results with a focus on accuracy, organization, and customer satisfaction
.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Communications Coordinator
Dilawri Group of Companies
01.2023 - 01.2026
- Prepare and distribute comprehensive reports for management teams across all dealership locations using Microsoft Excel and internal CRM/reporting systems.
- Track and report daily sales and gross profits to senior management, ensuring timely and accurate performance updates.
- Design and implement new custom reports and dashboards to improve operational visibility and support data-driven decision-making.
- Collect, analyze, and organize large data sets from multiple sources to build insightful, actionable reports for various departments.
- Collaborate closely with dealership leadership teams to ensure consistency in communication, reporting standards, and performance tracking.
- Coordinated internal and external communications for corporate initiatives.
Customer Care Coordinator
Acura of North Toronto
Thornhill, Ontario
04.2015 - 02.2023
- Greet guests and serve as the first point of contact for customers visiting the dealership, ensuring a professional and welcoming atmosphere.
- Manage service calls, schedule and book service appointments, and ensure efficient communication between customers and service teams.
- Oversee and coordinate schedules for Service Advisors, Technicians, and support staff, ensuring optimal staffing and workflow in the service department.
- Conduct quarterly audits of dealership documents to ensure accuracy, compliance, and organization.
- Address and follow up on service department complaints, working closely with customers to resolve issues and implement effective solutions.
- Collaborate with the service team daily to discuss customer satisfaction scores, operational updates, and performance metrics.
- Handle general office duties such as filing documents, ordering office supplies, and performing other light administrative tasks to ensure smooth daily operations.
Office Coordinator
1 800 GOT JUNK?
Toronto, ON
02.2014 - 03.2015
- Greet persons entering the establishment, determine the nature and purpose of their visit, and direct or escort them to specific destinations.
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
- Monitor the facility to ensure that it remains safe, secure, and well-maintained.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Schedule appointments and maintain and update appointment calendars.
Sales Agent
1 800 GOT JUNK?
Toronto, ON
11.2011 - 02.2014
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use them services.
- Explain products or services and prices and answer questions from customers.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Listen to and resolve customer complaints regarding services, products, or personnel.
Dietary Aide
La Salle Manor
Scarborough, Ontario
01.2008 - 10.2011
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Observe patient food intake and report progress and dietary problems to the dietician.
- Provide dietitians with assistance in researching food, nutrition, or food service systems.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks.
- Carry food supplies, equipment, and utensils to and from storage and work areas.
Sales Agent
Doubleday Book Club
06.2005 - 05.2007
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Explain products or services and prices and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Education
High School Diploma -
Oakwood Colligate Institute
Toronto, OntarioSkills
- Attention to detail
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Internet
- Social Media
- Critical thinking
- Fast Learner
- Enthusiastic Learner
- Organized
- Ability to work independently
- Ability to work in a group setting
- Typing 60 WPM
- Custom reporting
- Performance tracking
- CRM systems
- Internal communications
- Effective communication
- Time management
- Quickbooks
- Staff scheduling
- Microsoft office
Certification
- St Johns Ambulance CPR level 1
- WHMIS Certificate
Phone
cell, 4162203627
References
References available upon request.
Timeline
Communications Coordinator
Dilawri Group of Companies
01.2023 - 01.2026
Customer Care Coordinator
Acura of North Toronto
04.2015 - 02.2023
Office Coordinator
1 800 GOT JUNK?
02.2014 - 03.2015
Sales Agent
1 800 GOT JUNK?
11.2011 - 02.2014
Dietary Aide
La Salle Manor
01.2008 - 10.2011
Sales Agent
Doubleday Book Club
06.2005 - 05.2007
High School Diploma -
Oakwood Colligate Institute