Tanvir Khondker
Dartmouth,NS
Summary
Results-driven, trilingual professional fluent in English, French, and Bangla, with eighteen years of experience in customer service. Strong organizational and analytical skills contribute to effective teamwork and problem-solving in high-pressure situations. Consistently recognized for exceptional service delivery and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Mortgage Underwriter
First National Financial LP
01.2021 - 01.2025
- Executed comprehensive analysis and rigorous risk evaluations for residential mortgage applications.
- Managed high volume of mortgage applications with meticulous attention to detail.
- Collaborated with brokers, notaries, insurers, and banks to streamline processes.
Investment Lending Specialized Support
BMO Bank of Montreal Financial Group
01.2019 - 01.2021
- Managed and audited complex trading portfolios to ensure accuracy and compliance.
- Oversaw annual accreditation renewals for Quebec Immigrant Investor Program and Employee Stock Option Plan financing.
- Addressed service requests, processed transactions, and resolved inquiries related to investment lending portfolios.
Centralized Mortgage Renewal
BMO Bank of Montreal Financial Group
01.2015 - 01.2019
- Applied strong sales and service acumen to underwrite mortgage renewal solutions tailored to client needs.
- Proactively identified customer financial needs and provided informed advice regarding suitable financial solutions.
- Collaborated effectively across functional teams to maximize customer relationship value and contribute to new customer acquisition.
Universal and Personal Banking
BMO Bank of Montreal Financial Group
01.2013 - 01.2015
- Efficiently managed a high volume of customer interactions, averaging 100 calls daily in a fast-paced environment.
- Provided comprehensive support to clients by addressing inquiries, processing transactions accurately, and offering informed advice.
- Demonstrated strong problem-solving skills to promptly resolve account inquiries and provide effective technical support.
Education
College Diploma - Social Science - Commerce
Vanier College - Montreal, QC
High School Diploma - Science
John F. Kennedy High School - Montreal, QC
Skills
- Risk assessment and regulatory compliance
- Financial analysis and portfolio management
- Data interpretation and reporting
- Customer service and support
Certification
- Google Cybersecurity Certificate in Cybersecurity, Coursera
- IBM Data Analytics Basics Certificate, edX
Professional And Social Engagement
BMO - Walk So Kids Can Talk | Fundraising Committee Member | 01/01/2013 – 12/31/2021
- Actively participated in the organization of annual charity walks and various fundraising activities to support the organization's mission.
Timeline
Mortgage Underwriter
First National Financial LP
01.2021 - 01.2025
Investment Lending Specialized Support
BMO Bank of Montreal Financial Group
01.2019 - 01.2021
Centralized Mortgage Renewal
BMO Bank of Montreal Financial Group
01.2015 - 01.2019
Universal and Personal Banking
BMO Bank of Montreal Financial Group
01.2013 - 01.2015
College Diploma - Social Science - Commerce
Vanier College - Montreal, QC
High School Diploma - Science
John F. Kennedy High School - Montreal, QC