Tanvir Kaur
Thunder Bay,ON
Summary
Dedicated service-oriented professional with extensive experience in fostering positive business and customer relationships. Proven ability to complete tasks efficiently and on schedule, demonstrating strong organizational skills. Recognized for physical stamina and a commitment to adhering to established processes and procedures. Aiming to leverage these strengths to enhance customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Letter Carrier
Canada Post
07.2024 - Current
- Followed safety protocols and navigated routes efficiently in all weather conditions.
- Operated postal vehicles and performed routine vehicle safety checks.
- Maintained accurate trip logs, mileage records, and delivery documentation.
- Worked collaboratively with postal clerks and supervisors to coordinate transport schedules and resolve delivery issues.
Contact Center Rep, Borrowing
TD Bank
02.2024 - 07.2024
- Analyze transaction patterns to identify potential red flags.
- Maintain accurate records of AML investigations and findings.
- Ensure compliance with local and international KYC requirements.
- Ensure client data is stored securely and adheres to data protection regulations.
- Liaise with senior analysts, compliance teams, and management to resolve escalated issues.
Branch Manager, Customer Service Representative
Rajdhani Sweets and Restaurant
06.2022 - 02.2024
- Taking care of cash inflows and outflows, likewise, managed over 80 customers per day.
- Schedule maker.
- Managed time efficiently in order to complete all tasks within the deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Office Administrator
Knight collision center
01.2021 - 05.2021
- Responsible for bill receivable and bill payables.
- Payroll management.
- Schedule management.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Customer Service Representative, Cashier
Macdonald's Restaurant
06.2020 - 12.2020
- Taking care of sufficient kitchen supplies.
- Dealing with more than 100 customers per day and successfully satisfying their needs as well.
Customer Service Representative, Cashier
Rajdhani Sweets and Restaurant
10.2019 - 03.2020
- Assigning duties to employees.
- Identified issues, analyzed information and provided solutions to problems.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
POST GRADUTE CERTIFICATRE - Project Management
Humber institute of Advanced Technology
Etobicoke, ON01.2020
POST GRADUATE CERTIFICATE - Event Management
Humber institute of Advanced Technology
Etobicoke, ON01.2020
BACHOLERS - COMMERECE
Govt. Ripudaman college
Nabha, INDIA01.2018
CERTIFICATE - TALLY
SVM computer center
Nabha, INDIA01.2015
Skills
- Familiarity with KYC and AML compliance
- Comprehensive document and transaction review
- Risk management assessment
- Cross-functional collaboration
- Compliance with evolving standards
Accomplishments
- Raiser's Edge, Humber Institute of Advanced Learning Technology, Etobicoke, ON, Useful tool in event industry specially to take the records of attendees
- PTB Simulator, Excellent tool in the project world for keeping track of the whole record
Timeline
Letter Carrier
Canada Post
07.2024 - Current
Contact Center Rep, Borrowing
TD Bank
02.2024 - 07.2024
Branch Manager, Customer Service Representative
Rajdhani Sweets and Restaurant
06.2022 - 02.2024
Office Administrator
Knight collision center
01.2021 - 05.2021
Customer Service Representative, Cashier
Macdonald's Restaurant
06.2020 - 12.2020
Customer Service Representative, Cashier
Rajdhani Sweets and Restaurant
10.2019 - 03.2020
POST GRADUTE CERTIFICATRE - Project Management
Humber institute of Advanced Technology
POST GRADUATE CERTIFICATE - Event Management
Humber institute of Advanced Technology
BACHOLERS - COMMERECE
Govt. Ripudaman college
CERTIFICATE - TALLY
SVM computer center