Tanvi Ajmera
Data Analyst
Scarborough,ON
Summary
Results-driven professional with a strong background in data analysis and customer experience at Transcom Worldwide. Proven ability in data cleaning and visualization using Tableau, enhancing decision-making processes. Recognized for achieving a 95%+ customer satisfaction rate while fostering collaboration and continuous improvement within teams.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Technical and Customer Experience Advisor
Transcom Worldwide
05.2025 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly
- Promoted a culture of continuous improvement by sharing best practices and learning from other team members'' experiences
- Maintained detailed records of customer interactions, allowing for data-driven decision-making and targeted support strategies
- Analyzed feedback from customers to identify trends and make informed recommendations for process improvements
Jr. Data Analyst
NovusCode
09.2021 - 11.2022
- Enhanced data accuracy by meticulously cleaning and organizing datasets for analysis
- Facilitated data-driven decision making by creating custom reports tailored to stakeholder needs and preferences
- Strengthened internal data governance practices by helping to develop and implement policies related to data storage, access, and retention
- Created interactive Tableau dashboards that enhanced sales forecasting accuracy by 20%
Marketing Analyst Intern
NovusCode
05.2020 - 10.2020
- Conducted consumer data analysis on products to assist with promotional campaigns
- Participated in brainstorming sessions for new product launches, contributing innovative ideas based on market research findings
- Assisted in the development of visually engaging presentations to communicate findings from market research studies to internal stakeholders
Education
Post Baccalaureate Diploma - Business Analytics
Cape Breton University
Sydney 05.2001 -
MBA - Marketing
B. K. School of Professional And Management Studies
Ahmedabad, India 05.2001 -
Bachelor of Commerce - Commerce
Amrut Mody School of Management
Ahmedbad, India 05.2001 -
Skills
Data Cleaning
Data Analysis
Data Visualization and Presentations
MySQL
Excel
Tableau
Power BI
Certification
Google Data Analytics Professional Certificate - Google
Timeline
Technical and Customer Experience Advisor
Transcom Worldwide
05.2025 - Current
Google Data Analytics Professional Certificate - Google
01-2025
Data Visualization in Excel - Datacamp
02-2024
Data Visualization in Tableau - Datacamp
10-2023
Jr. Data Analyst
NovusCode
09.2021 - 11.2022
Marketing Analyst Intern
NovusCode
05.2020 - 10.2020
Post Baccalaureate Diploma - Business Analytics
Cape Breton University
05.2001 -
MBA - Marketing
B. K. School of Professional And Management Studies
05.2001 -
Bachelor of Commerce - Commerce
Amrut Mody School of Management
05.2001 -