Tanveer Kaur
Abbotsford,BC
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Big Box Outlet Store
Abbotsford, BC
10.2022 - Current
- Assisted customers with product selection and provided information about the brand.
- Organized sales floor displays to maximize visibility of products.
- Monitored competitors' activities and pricing strategies.
- Processed returns according to company policy.
Brand Associate
Old Navy
Abbotsford, BC
01.2022 - Current
- Created and managed promotional materials for in-store events.
- Organized sales floor displays to maximize visibility of products.
- Maintained accurate stock levels and tracked inventory.
- Responded to customer inquiries via phone, email, and in person.
- Trained new associates on store policies and procedures.
Operations Leader
Wendy's
Gibsons, BC
01.2020 - 12.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs, and increase customer satisfaction.
- Provided operational guidance and support to staff members in order to achieve organizational goals.
- Monitored performance of operations teams and identified areas of improvement to enhance productivity.
- Managed the day-to-day activities of various departments including production, logistics, supply chain management.
Customer Service Representative
Real Canadian Superstore
Abbotsford, BC
01.2018 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bookkeeping - Accounting
University of The Fraser Valley
Abbotsford, BC03-2024
Bachelor of Business Administration - Accounting
University of The Fraser Valley
Abbotsford, BC12-2019
Skills
- Customer Service
- Inventory Control
- Staff Training
- Product Knowledge
- Retail Merchandising
- Microsoft Expert
Languages
Punjabi
Native/ Bilingual
English
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Supervisor of Operations
Big Box Outlet Store
10.2022 - Current
Brand Associate
Old Navy
01.2022 - Current
Operations Leader
Wendy's
01.2020 - 12.2021
Customer Service Representative
Real Canadian Superstore
01.2018 - 12.2019
Bookkeeping - Accounting
University of The Fraser Valley
Bachelor of Business Administration - Accounting
University of The Fraser Valley
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