Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
Big Box Outlet Store
Abbotsford, BC
2022.10 - Current
Assisted customers with product selection and provided information about the brand.
Organized sales floor displays to maximize visibility of products.
Monitored competitors' activities and pricing strategies.
Processed returns according to company policy.
Brand Associate
Old Navy
Abbotsford, BC
2022.01 - Current
Created and managed promotional materials for in-store events.
Organized sales floor displays to maximize visibility of products.
Maintained accurate stock levels and tracked inventory.
Responded to customer inquiries via phone, email, and in person.
Trained new associates on store policies and procedures.
Operations Leader
Wendy's
Gibsons, BC
2020.01 - 2021.12
Developed and implemented operational strategies to improve efficiency, reduce costs, and increase customer satisfaction.
Provided operational guidance and support to staff members in order to achieve organizational goals.
Monitored performance of operations teams and identified areas of improvement to enhance productivity.
Managed the day-to-day activities of various departments including production, logistics, supply chain management.
Customer Service Representative
Real Canadian Superstore
Abbotsford, BC
2018.01 - 2019.12
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Provided excellent customer service to resolve customer complaints in a timely manner.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Education
Bookkeeping - Accounting
University of The Fraser Valley
Abbotsford, BC
2024-03
Bachelor of Business Administration - Accounting
University of The Fraser Valley
Abbotsford, BC
2019-12
Skills
Customer Service
Inventory Control
Staff Training
Product Knowledge
Retail Merchandising
Microsoft Expert
Languages
Punjabi
Native/ Bilingual
English
Full Professional
Hindi
Professional
References
References available upon request.
Timeline
Supervisor of Operations
Big Box Outlet Store
2022.10 - Current
Brand Associate
Old Navy
2022.01 - Current
Operations Leader
Wendy's
2020.01 - 2021.12
Customer Service Representative
Real Canadian Superstore
2018.01 - 2019.12
Bookkeeping - Accounting
University of The Fraser Valley
Bachelor of Business Administration - Accounting
University of The Fraser Valley
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