Tannaz Sahrapour
North Vancouver,British Columbia
Summary
Dedicated and customer-focused professional with a strong background in delivering exceptional service within the banking industry. Proven ability to prioritize client needs, resolve inquiries efficiently, and ensure a positive customer experience. Adept at navigating financial systems and providing accurate information to clients. Possess excellent communication skills, both verbal and written, coupled with a genuine commitment to exceeding customer expectations. Eager to contribute dynamic interpersonal and problem-solving skills to enhance customer satisfaction and contribute to the success of esteemed organization.
Overview
7
7
years of professional experience
Work History
Cashier and Customer Service
Winners And Homesense
09.2023 - Current
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Greeted customers entering store and responded promptly to customer needs.
Education Supervisor
Safir Language Academy
04.2018 - 04.2023
- Strategized and coordinated with department heads and managers to integrate new standards, models and organizational improvements.
- Developed and implemented competency-based education programs, train-the-trainer and end-user programs.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
Customer Service Representative
Pasargad Bank
03.2017 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Master of Administrative Science - Global Health And Human Service
Fairleigh Dickinson University
Vancouver, BC12.2024
Bachelor of Science - Science
Alzahra University
Tehran, Iran03.2018
Skills
- Client-Centric Approach: Prioritizing client needs and actively seeking solutions to meet their requirements
- Continuous Learning: A love for acquiring knowledge and a passionate commitment to personal and professional growth
- Goal-Oriented Drive: Motivated by success, dedicated to achieving goals, and consistently delivering optimal results
- Cash Handling
- Payment Processing
- Issue Resolution
Accomplishments
Recipient of the Shrink Smart Award for outstanding performance at Winners and Homesense.
Languages
Persian
English
French
Timeline
Cashier and Customer Service
Winners And Homesense
09.2023 - Current
Education Supervisor
Safir Language Academy
04.2018 - 04.2023
Customer Service Representative
Pasargad Bank
03.2017 - 01.2018
Master of Administrative Science - Global Health And Human Service
Fairleigh Dickinson University
Bachelor of Science - Science
Alzahra University
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