Summary
Overview
Work History
Education
Skills
Timeline
Generic

Haneen Pertew

Burnaby,BC

Summary

A student with a strong background in customer service, and a passion for making sure the customer is as satisfied as possible. Skilled at problem-solving and handling customer requests. Highly organized, with multitasking, time management, and customer service skills.

Overview

3
3
years of professional experience

Work History

Store Associate

Winners and Homesense
Nanaimo, British Columbia
12.2024 - 08.2025
  • Managed fitting room operations, ensuring a clean and organized environment.
  • Processed customer transactions efficiently at the cashier.
  • Completed training on merchandising techniques.
  • Provided attentive customer service, ensuring a positive shopping experience.

Team Member

McDonalds
Nanaimo, British Columbia
05.2024 - 04.2025
  • Processed customer transactions accurately and efficiently.
  • Collaborated with team members to improve service speed.
  • I worked in the drive-thru, which allowed me to multitask a lot.
  • Greeted customers and answered any questions they had about the store's products and services.

Volunteer

Volunteer Nanaimo
Nanaimo, British Columbia
10.2023 - 10.2024
  • Volunteered for 120+ hours (certificate available upon request)
  • Offered support and assistance to community members.
  • Assisted with and organized programs, events, and activities to drive outreach initiatives.

Cast Member

Landmark Cinemas
Nanaimo, British Columbia
10.2022 - 06.2023
  • Greeted guests with a friendly smile, and engaged in conversation to ensure they had an enjoyable experience.
  • Assisted guests with questions and concerns while providing exceptional customer service.
  • Provided accurate show times and ticket information to guests.
  • Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
  • Prepared concession stands by restocking food items, beverages, condiments.
  • Ensured all areas of the theater were clean and presentable according to company standards.
  • Collaborated with colleagues to ensure efficient operations throughout shifts.
  • Collected payment to process ticket sales using cash register.

Education

BBA - Business Administration

Capilano University
North Vancouver, BC
05-2029

High School Diploma -

Dover Bay Secondary School
Nanaimo, BC
06-2025

Skills

  • Customer service
  • Team collaboration
  • Sales operations
  • Quick learning
  • Organization

Timeline

Store Associate

Winners and Homesense
12.2024 - 08.2025

Team Member

McDonalds
05.2024 - 04.2025

Volunteer

Volunteer Nanaimo
10.2023 - 10.2024

Cast Member

Landmark Cinemas
10.2022 - 06.2023

BBA - Business Administration

Capilano University

High School Diploma -

Dover Bay Secondary School

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Haneen Pertew