Tata Consultancy Services(Bank of Montreal Client)
05.2025 - Current
Handled a high-volume call environment of 140+ daily inbound and outbound interactions applying solution based selling and negotiation skills to obtain payment commitments.
Participated in negotiation of payment arrangements and settlements, improving recovery rates while preserving positive customer relationships.
Assessed a wide range of lending products (mortgages, HELOCs, PLOCs, and credit cards) to identify potential risks and support sound credit decisions.
Hands on experience of software like CACS, Optimizer, TS2 and educating customer about Repossession, Bankruptcy, Foreclosure procedures.
Analyzed credit files in depth to spot early indicators of potential delinquency and predict repayment outcomes using both financial and behavioral trends.
Head Creative Director
Layr Media
07.2024 - 04.2025
Assessed creative strategy and brand storytelling while cold-calling and prospecting potential clients, converting leads into qualified sales opportunities.
Participated in networking events to build relationships with potential clients or collaborators.
Pitched creative concepts, campaign ideas and ROI-focused media solutions via outbound sales calls and meetings helping in acquiring new business.
Coordinated photo shoots, video productions, or other media projects as required by campaign needs.
Assistant Business Development Manager
Rajan Overseas
07.2022 - 12.2022
Assisted in new business growth by cold calling and qualifying B2B leads, converting inquiries into active sales opportunities.
Played a key role in securing partnerships with distributors and wholesalers through persuasive presentations of product specifications and cost models.
Collaborated with internal production and supply teams to ensure quality standards and enabling smooth order fulfillment and sales closure.
Education
Ontario College Diploma - Video Design And Production
George Brown College
Toronto, ON
04-2024
High School Diploma -
Delhi Public School
Chandigarh, India
06-2022
Skills
Customer Relationship Management
Interpersonal Communication Skills
High-Volume Handling
Detail Oriented Approach
Product knowledge
Quality Assurance
Customer education
Workload Management
Timeline
Financial Services Analyst
Tata Consultancy Services(Bank of Montreal Client)
05.2025 - Current
Head Creative Director
Layr Media
07.2024 - 04.2025
Assistant Business Development Manager
Rajan Overseas
07.2022 - 12.2022
Ontario College Diploma - Video Design And Production
Financial Services Analyst at Tata Consultancy Services(Bank of Montreal Client)Financial Services Analyst at Tata Consultancy Services(Bank of Montreal Client)
Lead Software Developer at Bank Of Montreal (thru Tata Consultancy Services)Lead Software Developer at Bank Of Montreal (thru Tata Consultancy Services)
Program Director at Tata Consultancy Services (Client - State Bank of India – SBI YONO 2.0)Program Director at Tata Consultancy Services (Client - State Bank of India – SBI YONO 2.0)