Dedicated Shift Leader with expertise in team collaboration and customer service. Proven ability in financial reconciliation and health and safety compliance, fostering a positive work environment and ensuring high satisfaction levels.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Shift Leader
Tim Hortons
Oro, Ontario
05.2024 - Current
Supervised the team during busy shifts to ensure efficient service.
Assisted with cash handling and daily financial reconciliations.
Trained new employees on customer service and operational procedures.
Handled customer complaints to maintain high satisfaction levels.
Ensured adherence to health and safety regulations in the workplace.
Promoted a positive work environment through team collaboration and support.