Summary
Overview
Work History
Education
Skills
Certification
Timeline

Tanisha Dhama

East Gwillimbury,ON

Summary

Future financial analyst and relationship manager. Intend to do pioneering work in finance and thereby help accelerate human progress. With skills to listen attentively, speak candidly, and treat others respectfully. With this team building skill, successfully managed and coordinated the annual university fest attended by 600+ students and staff. Lead event coordination teams including finance, production, and management team at Banasthali University, India. Certified in Data Analysis using Microsoft Excel, Financial Modeling and Forecasting Financial Statements, Interpersonal Communication, Critical Thinking, Root Cause Analysis.

Overview

1
1

Year of professional experience

5
5
Certification

Work History

Customer Service Representative

Harry Rosen
11.2022 - Current
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Increased efficiency and team productivity by promoting operational best practices.

Store Cashier

Lowe's Companies, Inc
04.2022 - 07.2022
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Customer Service Representative

McDonald's
02.2022 - 03.2022
  • Processed customer service orders promptly to increase customer satisfaction.
  • Sought ways to improve processes and services provided.
  • Developed and updated databases to handle customer data.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Representative

Laura Canada
12.2021 - 02.2022
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.

Education

Ontario College Advanced Diploma - Accounting and Finance

Seneca College, Toronto, ON
  • Graduation with Distinction, 2 semester,Year 1
  • Member of Finance Club, 2021 to 2023

Bachelor of Arts - BA - Accounting and Business/Management

Banasthali Vidyapith, Rajasthan,India
07.2021
  • Team Captain for University Soccer team, 2018 to 2019
  • Test Construction on Residential College Students, Psychological Research - Research Project
  • Lead Organizer, Department Annual program, 2017 to 2017
  • 7.5 GPA

Skills

  • Intuit QuickBooks
  • Microsoft Excel
  • SAP and SQL
  • Investment Strategy
  • GAAP Principles Expertise
  • MS Office Suite
  • Customer Relations Expertise
  • Account Reconciliation

Certification

Interpersonal Communication June 2022 (LinkedIn)

Introduction to Data Analysis using Microsoft Excel September 2022 (LinkedIn)

Root Cause Analysis: Getting to the Root of Business Problems October 2022 (LinkedIn)

Financial Modeling and Forecasting Financial Statements October 2022 (LinkedIn)

Critical Thinking October 2022 (LinkedIn)

Timeline

Customer Service Representative - Harry Rosen
11.2022 - Current
Store Cashier - Lowe's Companies, Inc
04.2022 - 07.2022
Customer Service Representative - McDonald's
02.2022 - 03.2022
Sales Representative - Laura Canada
12.2021 - 02.2022
Seneca College - Ontario College Advanced Diploma, Accounting and Finance
Banasthali Vidyapith - Bachelor of Arts - BA, Accounting and Business/Management

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Tanisha Dhama