Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Ammara Hasan

160 Howard Crescent Orangeville

Summary

Seeking a challenging position where my extensive experience will be further developed and utilized.

Committed and motivated office assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Reliance home comfort
03.2022 - Current
  • Online remote job Responding promptly to customer inquiries
  • Acknowledging and resolving customer complaints
  • Respond to customer inquiries and requests via telephone (Five 9 system) Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Maintains customer records by updating account information on CMS Software Book customer appointments with technicians and keeping records of customer interaction, transactions, comments and complaints
  • Opens customer accounts by recording account information
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative

Intuit QuickBooks
12.2023 - 06.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Associate

Walmart Canada Orangeville
10.2021 - 01.2022

Sale Associate

Carters OshKosh Orangeville
09.2021 - 10.2021
  • Serves customers by helping those select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Responds to customers’ questions
  • Directs customers by escorting them to racks and counters
  • Provides outstanding customer service
  • Documents sales by creating or updating customer profile records on CRM Software
  • Manages financial transactions
  • Processes customer orders and payments by totaling purchases, processing cash, and store or other

Lunch Supervisor

Island Lake Public School
10.2020 - 03.2021

Office Administrative Assistant

Marina Textile Inc Mississauga
12.2014 - 08.2019
  • Answer calls from customers regarding inquiries about products Assist in resolving any administrative problems Screen over 50-100 calls daily taking messages and routine calls when necessary Process daily orders and send emails to all five warehouses staff in USA and Canada Created reports and invoices
  • Enter invoices & data into a Simply Accounting software plus other light Accounting duty Process accounts payable/Accounts Receivable ensuring timeliness and accuracy of information Prepare accurate bank deposits slips Create shipping labels and schedule daily pickups Handle large amount of paper work and data Find and obtain information and documents quickly

Customer Service

Sovereign Staffing North York
07.2014 - 11.2014
  • Prepare recruitment materials and post jobs to appropriate job boards
  • Develop and update job descriptions and job specifications Screen candidates’ resumes and applications Provide analytical and well documented recruiting reports to the rest of the team
  • Promote company’s reputation as “Best place to work” Handled incoming calls

Customer Service/Cashier

S Video & Convenience Store, Brampton, On
05.2009 - 04.2010
  • Handle customer service calls
  • Organize and file customer membership files and data entry
  • Ensure that all rented merchandise was returned on time
  • Assist the General Manager to balance daily transactions & prepare daily sales report & bank deposits
  • Assist the General Manager in the ordering of products and the scheduling of weekly deliveries
  • Done other duties as required.

Education

Business Administration Accounting Diploma -

Sheridan College
01.2013

Sheridan College
Brampton, ON
01.2010

Skills

  • Technical support
  • Salesforce CRM
  • Filling, Faxing and Mailing
  • Organized
  • Microsoft word, Excel, PowerPoint plus Outlook
  • Telephone skill
  • Flexible
  • Typing and Transcription
  • Excellent communicational & interpersonal skills
  • Proficient in different software’s such as QuickBooks, CMS, CRM
  • Simply Accounting software and five 9
  • Intuit QuickBooks

Additional Information

References Available Upon Request

Timeline

Customer Service Representative

Intuit QuickBooks
12.2023 - 06.2024

Customer Service Representative

Reliance home comfort
03.2022 - Current

Customer Service Associate

Walmart Canada Orangeville
10.2021 - 01.2022

Sale Associate

Carters OshKosh Orangeville
09.2021 - 10.2021

Lunch Supervisor

Island Lake Public School
10.2020 - 03.2021

Office Administrative Assistant

Marina Textile Inc Mississauga
12.2014 - 08.2019

Customer Service

Sovereign Staffing North York
07.2014 - 11.2014

Customer Service/Cashier

S Video & Convenience Store, Brampton, On
05.2009 - 04.2010

Business Administration Accounting Diploma -

Sheridan College

Sheridan College

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Ammara Hasan