Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanisha

Halifax

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Full Time Sales Associate

Simons
04.2025 - Current
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Part Time Sales Associate

Torrid
04.2024 - Current
  • Sold various products by explaining unique features and educating customers on proper application or usage
  • Coordinated with other team members to ensure smooth operation during peak hours
  • Offered recommendations to customers, enhancing their shopping experience

Omni Customer Fulfillment Associate

Walmart
08.2024 - 03.2025
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.

Seasonal Sales Associate

Simons
10.2024 - 01.2025
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Security Supervisor

Paladin Security
06.2021 - 02.2024
  • Coordinated with law enforcement and emergency responders during security incidents
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.

Security Guard

Signal 88
01.2021 - 06.2021
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Managed access control, verifying identities and granting entry to authorized personnel
  • Responded promptly to alarms and emergency situations, following protocol to minimize risk

Food and Beverage Attendant

Chef Sanjeev Kapoor Khazana
06.2020 - 12.2020
  • Greeted and seated guests to provide friendly and welcoming experience.
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.

Technical Support Representative

Tech Mahindra
11.2018 - 12.2019
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Education

Diploma - Business Marketing

Seneca college
North York, ON
12.2021

Skills

  • Technical support
  • Customer service expert
  • Call center operations
  • Microsoft outlook
  • Mac systems
  • Hardware troubleshooting

Timeline

Full Time Sales Associate

Simons
04.2025 - Current

Seasonal Sales Associate

Simons
10.2024 - 01.2025

Omni Customer Fulfillment Associate

Walmart
08.2024 - 03.2025

Part Time Sales Associate

Torrid
04.2024 - Current

Security Supervisor

Paladin Security
06.2021 - 02.2024

Security Guard

Signal 88
01.2021 - 06.2021

Food and Beverage Attendant

Chef Sanjeev Kapoor Khazana
06.2020 - 12.2020

Technical Support Representative

Tech Mahindra
11.2018 - 12.2019

Diploma - Business Marketing

Seneca college

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