Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanish

Moncton

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Dedicated to exceeding service goals through effective communication skills and abilities.

Overview

2
2
years of professional experience

Work History

Guest Service Agent/Night Auditor

Delta Hotels By Marriott
01.2023 - Current
  • Greet guests and respond to guest inquiries,request and issues in a timely, personable and effective manner to resolve guest concerns.
  • Answered phone calls promptly and professionally, directing inquiries appropriately.
  • Developed relationships with customers to ensure satisfaction throughout their stay.
  • Prepared reports detailing all activities completed during each shift for management review.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

Customer Service Representative

Nordia
10.2022 - 12.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fulfillment Associate

Amazon
09.2021 - 10.2022
  • Followed procedures at all times for personal and team safety. Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.

Education

Diploma - Tourism

St. Lawrence College
Toronto, ON
04.2021

Skills

  • Adaptability and flexibility in order to deal with different customers and needs in short period of time
  • Patience to be able to stay calm in intense environment
  • Balancing Account, Financial Reporting
  • Willingness to learn, accept feedback and contribute ideas

Timeline

Guest Service Agent/Night Auditor

Delta Hotels By Marriott
01.2023 - Current

Customer Service Representative

Nordia
10.2022 - 12.2022

Fulfillment Associate

Amazon
09.2021 - 10.2022

Diploma - Tourism

St. Lawrence College

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Tanish