Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiray Martinez

Oakland

Summary

Experienced and guest-focused Front Desk Agent with over 5 years of success in hospitality and hotel operations. Adept at handling check-in/check-out procedures, managing reservations, and resolving guest concerns with professionalism and warmth. Skilled in coordinating with departments to maintain seamless hotel operations and enhance the guest experience. Committed to maintaining confidentiality, efficiency, and exceptional service at all times.

Overview

4
4
years of professional experience

Work History

Guest Service Agent/Night Auditor

Kimpton Hotel Enso
08.2024 - Current
  • Warmly greet and check in guests, ensuring smooth arrival and departure experiences.
  • Handle reservations, payment processing, and guest inquiries professionally.
  • Provide concierge services and local recommendations tailored to guest needs.
  • Collaborate with housekeeping and maintenance to meet service standards.
  • Generate daily financial summaries and shift reports.


Front Desk Agent

Hotel Zeppelin
08.2022 - 08.2024
  • Delivered outstanding guest service in a boutique hotel environment.
  • Assisted with reservations, cancellations, and special requests.
  • Maintained accurate guest records and processed daily administrative tasks.
  • Managed multi-line phone systems and front desk email communications.
  • Awarded Employee of the Month for excellence in customer service.

Lead Guest Service Agent

Hotel Shattuck Plaza
06.2022 - 11.2022
  • Maintained a clean and welcoming lobby area, ensuring that all front desk materials were organized and accessible for both staff and guests.
  • Contributed to a positive work environment through effective communication with colleagues across various departments.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Assisted event planning team in coordinating onsite conferences, meetings, and special events for seamless execution.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving issues in a professional manner.

Front Desk Agent

Executive Inn and Suites
08.2021 - 06.2022
  • First point of contact for guests, handling all front desk responsibilities.
  • Managed booking systems, handled payments, and balanced registers.
  • Provided professional responses to guest complaints and requests.
  • Supported event coordination and group stays for business clientele.

Education

No Degree - Biological Sciences

Diablo Valley College
Pleasant Hill, CA
05-2026

High School Diploma -

Hayward High School
Hayward, CA
02-2018

Skills

  • Guest Services & Check-In/Out
  • Time Management & Multitasking
  • Reservations & Booking Systems (expedia extranet, booking extranet, and more)
  • Cash Handling & Financial Reporting
  • Proficient in Microsoft Excel, Outlook
  • Conflict Resolution & Problem Solving
  • Hospitality Software (Opera, Quore, Kipsu, and more)
  • Concierge & Guest Relations
  • Time Management & Multitasking
  • Reporting

Timeline

Guest Service Agent/Night Auditor

Kimpton Hotel Enso
08.2024 - Current

Front Desk Agent

Hotel Zeppelin
08.2022 - 08.2024

Lead Guest Service Agent

Hotel Shattuck Plaza
06.2022 - 11.2022

Front Desk Agent

Executive Inn and Suites
08.2021 - 06.2022

No Degree - Biological Sciences

Diablo Valley College

High School Diploma -

Hayward High School

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Desiray Martinez