Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tanica Drinkle

Regina,SK

Summary

Highly motivated and skilled professional with a strong passion for continuous learning. Seeking a challenging and rewarding position within an organization. Diverse skill set aimed at contributing to company success and further developing professional abilities. Eager to leverage expertise and drive to make a meaningful impact in a dynamic work environment.

Overview

10
10
years of professional experience

Work History

Store Clerk

Sobey's Liquor
05.2024 - Current
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed returns and handled exchanges quickly to provide positive store experiences.
  • Assisted customer by locating items, and carrying out heavy purchases.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Retail Sales Associate

Old Fashion Foods
08.2021 - 05.2024
  • Assisted customers by recommending products based on their specific needs and inquiries
  • Operated POS cash register and upsell sale items upon check out
  • Ordered inventory for the store from multiple suppliers and coding the invoices from those orders
  • Performed cleaning duties to maintain the cleanliness of the store and staff areas
  • Performed opening and closing duties including balancing the cash registers and performing deposits
  • Created social media content to promote marketing for the company
  • Completed detailed orders online and over the phone for customers to be delivered or mailed out.

Retail Sales Associate

Factory Optical
10.2020 - 06.2021
  • Assisted patients by recommending eyewear based on their specific needs/wants
  • Pre-tested patients for eye exams
  • Selected eyewear to order for inventory
  • Performed cleaning duties to maintain the cleanliness of the store and staff areas
  • Did minor adjustments to patients' eyewear under the supervision of a licensed professional
  • Booked eye exams for patients.

Bank Cashier

Casino Regina
11.2017 - 03.2020
  • Listened attentively and paid attention to detail when assisting customers
  • Followed protocols required by federal law for large cash transactions
  • Maintained professionalism during high stress situations
  • Cashed out slot machine vouchers, poker chips, redeemed coupons, took players registration for poker games, worked poker tournaments
  • Balanced the till at the end of every shift to the last penny
  • Identified conflict and resolves in an effective and efficient manner
  • Identified and reported suspicious behavior following the anti-money laundering/terrorist funding policies and procedures.

Customer Service Representative

Staples Call Center
12.2014 - 11.2015
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Assisted clients with placing orders contributing to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills.
  • Assisted customers locate missing or delayed orders in a timely and professional manner.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Serve It Right Saskatchewan (SIRS)
05.2024

Food Safety Course Level 1 -

Regina Qu'Appelle Health Region
11.2013

High School Diploma -

Thom Collegiate
06.2013

Skills

  • Strong interpersonal communication skills, fostering positive relationships with colleagues and clients
  • Proficient in time management and prioritization, adept at managing multiple tasks in a fast-paced setting
  • Detail-oriented with a keen eye for accuracy in administrative tasks
  • Demonstrated ability to problem-solve creatively and adapt to high-stress situations
  • Enthusiastic learner, eager to embrace new technologies and procedures
  • Flexible team player with a collaborative approach and effective conflict resolution skills

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Store Clerk

Sobey's Liquor
05.2024 - Current

Retail Sales Associate

Old Fashion Foods
08.2021 - 05.2024

Retail Sales Associate

Factory Optical
10.2020 - 06.2021

Bank Cashier

Casino Regina
11.2017 - 03.2020

Customer Service Representative

Staples Call Center
12.2014 - 11.2015

Serve It Right Saskatchewan (SIRS)

Food Safety Course Level 1 -

Regina Qu'Appelle Health Region

High School Diploma -

Thom Collegiate

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Tanica Drinkle