Divya Gautam
Brandford,ON
Summary
I have experience of more than six years in the field of customer handling, cashier, and Warehouse inventory clerk. I am eager to take on a role in an environment where I can contribute rather than fill a payroll role. My ambition is to achieve the highest level of professional excellence at a rapid rate.
Overview
6
6
years of professional experience
Work History
Store Clerk
The Collective, Ambience Mall, Gurugram
09.2021 - 02.2023
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Cashier
Big Bazaar
09.2019 - 08.2021
- Handling cash, credit/debit card transactions, or other payment methods while scanning merchandise, checking appropriate prices, and processing consumer sales
- As consumers approach the checkout counter, extend a warm welcome to them
- Help them find products inside the store and respond to any queries or worries
- Process transactions quickly to reduce client wait times, particularly during busiest shopping periods.
Customer Service Representative
Swiggy
01.2017 - 07.2019
- The main responsibility was to interact with consumers in a courteous and helpful manner
- Respond to client problems, answer inquiries, and offer product or service information
- In charge of resolving client issues and complaints
- Using problem-solving talents to find solutions that fulfill the needs of the consumer
- Manage incoming calls, emails, and chat inquiries
- Ensuring that each client engagement is handled promptly and professionally
- Provide extensive product or service information, pricing, features, and benefits to assist customers in making informed judgments
- Having a thorough understanding of the company's products or services
- Accurately and confidently answering questions.
Education
Pursuing Post Graduation in Supply chain Management- Global -
Conestoga College
Bachelor of Commerce (hons) -
Indraprastha College For Women, Delhi University
Skills
- Time management and task prioritization to achieve deadlines
- Ability to analyze problems, find answers, and make sound decisions
- Excellent leadership skills and multitasking when needed
- Collaboration and the capacity to work harmoniously with others to achieve common goals
- Negotiation contracts with suppliers, resolving conflicts, and securing partnerships with travel agencies and corporate clients
- I am being flexible and open to change in a dynamic work environment
- Creating a positive work environment and fostering teamwork among staff members is crucial
- Building positive relationships with colleagues, clients, and stakeholders Work with passion and dedication
- Microsoft Excel
- Microsoft Word
- Picking and Processing
- Cash Register Operation
- Storage Organization
- Report Generation
- Microsoft Powerpoint
- Microsoft Outlook
- SAP
- Data Entry
- Communication Skills
- Email Management
Availability
- Monday: All time
- Tuesday: All time
- Wednesday: All Time
- Thursday: 4 pm till closing
- Friday: noon till closing
- Saturday: All-Time
- Sunday: All-Time
Timeline
Store Clerk
The Collective, Ambience Mall, Gurugram
09.2021 - 02.2023
Cashier
Big Bazaar
09.2019 - 08.2021
Customer Service Representative
Swiggy
01.2017 - 07.2019
Pursuing Post Graduation in Supply chain Management- Global -
Conestoga College
Bachelor of Commerce (hons) -
Indraprastha College For Women, Delhi University
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