Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Tania

Brampton,Canada

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Walmart
04.2024 - 09.2024
  • Prepared documents using word, spreadsheets, database etc
  • Respond to all inquiries via e-mails and phone calls
  • Received, reviews and prioritizes incoming mail, referring materials to appropriate teams.

Dispatcher

Johal Trucking Inc
02.2024 - 04.2024
  • Optimized routes and schedules, reducing average delivery times by [percentage] while maintaining customer satisfaction
  • Managed real-time communication with drivers to provide updates, troubleshoot issues, and adjust schedules as needed
  • Managed inbound and outbound shipments, tracking freight from dispatch to delivery, maintaining up-to-date records for clients and management

IELTS TUTOR

TOUCHSTONE FEROZEPUR
08.2022 - 09.2023
  • Develop and deliver engaging IELTS lessons focusing on all four test sections (Listening, Reading, Writing, Speaking)
  • Provide tailored exam preparation, including mock tests and personalized feedback to improve student performance
  • Track student progress through assessments and offer targeted strategies for improvement

Customer Service Representative

E school Ielts Institute, Ferozepur
04.2021 - 07.2022
  • Greet and assist students, parents, and visitors in a friendly and professional manner at the front desk
  • Manage phone calls, emails, and inquiries, providing information about courses, schedules, and registration procedures
  • Ensure the front office area is organized and runs smoothly, supporting administrative tasks as needed

Education

Certificate - Personal Support Worker

Medix College of Healthcare
Brampton, ON
01-2025

Certification - Dispatcher

Rai Dispatch Training And Freight Brokerage
Brampton, ON
12-2023

Bachelor - Science

Punjab University
01.2016

Skills

  • Customer Engagement Skills
  • Problem solving
  • Conflict resolution
  • Multitasking
  • Adaptability
  • Typing proficiency
  • Decision-making

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Walmart
04.2024 - 09.2024

Dispatcher

Johal Trucking Inc
02.2024 - 04.2024

IELTS TUTOR

TOUCHSTONE FEROZEPUR
08.2022 - 09.2023

Customer Service Representative

E school Ielts Institute, Ferozepur
04.2021 - 07.2022

Certificate - Personal Support Worker

Medix College of Healthcare

Certification - Dispatcher

Rai Dispatch Training And Freight Brokerage

Bachelor - Science

Punjab University

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Tania