Sharan Mohan
London
Summary
Results-focused professional with extensive experience in managerial, sales, and customer service roles. Proven success in high-pressure situations and a strong commitment to delivering exceptional customer service. Renowned for exceptional problem-solving skills and a solid background in financial services and global business management. Holds important credentials in the Canadian Securities Course (CSC) and has been recognized for accomplishments in extracurricular activities and leadership.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CIBC
10.2023 - 07.2024
- Processed daily banking transactions including deposits, withdrawals, transfers, and loan payments efficiently and accurately
- Assisted customers with account inquiries, resolving issues and providing information about banking products and services
- Ensured compliance with bank policies and procedures, including maintaining confidentiality and security of customer information
- Handled cash, checks, and other forms of payment, balancing cash drawer at the end of each shift
- Promoted and cross-sold bank products, contributing to branch sales targets
- Maintained a 100% accuracy rate in transaction processing, minimizing discrepancies and errors
- Successfully promoted new banking products, increasing product adoption among customers
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Crew Member
McDonald's
06.2022 - 12.2022
- Worked front counter, drive-thru and other areas.
- Greeted and assisted guests with their orders, answered menu queries, and maintained a cheerful and welcoming environment
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Monitored stock levels, rotated items, and notified supervisors of any shortages or quality concerns to aid in inventory management
- Special deals and upsell chances were promoted to improve the customer experience and increase revenue
- Customers often gave me favorable feedback for offering outstanding service
Web Developer
Tata Consultancy Services (TCS)
08.2020 - 10.2021
- Developing and designing web pages for the project called M&S (Marks and Spencer)
- Enhanced site performance through optimized coding practices, improving load times.
- Facilitated agile ceremonies using Jira and Confluence, enhancing team communication.
- Managing clients from the UK region
- Star of the year awardee for performing tasks with zero tolerance error
- Experienced in Sales Force Marketing Cloud interface for testing and rendering web or email pages.
- Migrated websites to new platform to minimize downtime and maintain seamless user experiences.
Education
Post-Graduate Certificate - Financial Planning
Centennial College
Toronto, Ontario08.2023
Post-Graduate Certificate - International Business Management
Fanshawe College
London, Ontario08.2022
BBA - Business Administration
SRM University
04.2020
Skills
- Financial Product Expertise
- Customer Engagement Skills
- Risk Assessment
- Financial Planning Expertise
- Transaction Processing
- Critical thinking
- Data entry
Languages
English
Full Professional
Hindi
Professional Working
Tamil
Native or Bilingual
Telugu
Limited Working
French
Elementary
Certification
- Canadian Securities Course (CSC)
- Microsoft Office
Timeline
Customer Service Representative
CIBC
10.2023 - 07.2024
Crew Member
McDonald's
06.2022 - 12.2022
Web Developer
Tata Consultancy Services (TCS)
08.2020 - 10.2021
- Canadian Securities Course (CSC)
- Microsoft Office
Post-Graduate Certificate - Financial Planning
Centennial College
Post-Graduate Certificate - International Business Management
Fanshawe College
BBA - Business Administration
SRM University
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